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Support Obstacle

  • February 15, 2022
  • 1 reply
  • 14 views
R
I am trying to understand the support process. On the 1st of Feb I opened a support case for an issue with my Iskur chair. It was quickly identified as a warranty issue and was quickly escalated to Tier 2 were it appears to be stalled. I call the support number only to get the run around then finally passed to a Tier 2 person who committed to sending me an email with a status update more than we are working your issue. While I love the Razer products if support is this frustrating when an issue is experienced I would rather take my purchases to someone else. As we are 14 days into this process if you can send the parts then send a new chair and the ability to send the other one back. Please provide guidance on how to resolve this issue. My dining room chair is getting uncomfortable to sit in for work.

Are you experiencing issue with support

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    Razer.Speedcr0ss
    Robosgt
    I am trying to understand the support process. On the 1st of Feb I opened a support case for an issue with my Iskur chair. It was quickly identified as a warranty issue and was quickly escalated to Tier 2 were it appears to be stalled. I call the support number only to get the run around then finally passed to a Tier 2 person who committed to sending me an email with a status update more than we are working your issue. While I love the Razer products if support is this frustrating when an issue is experienced I would rather take my purchases to someone else. As we are 14 days into this process if you can send the parts then send a new chair and the ability to send the other one back. Please provide guidance on how to resolve this issue. My dining room chair is getting uncomfortable to sit in for work.
    Sorry to hear about your gaming chair's state. Also, I am not here to disprove your feedback regarding your overall experience with Razer's support. Allow me to help you move things along by sending me your email address or case number via PM, so I can review your contact history and communicate to our Support Team on your behalf. I'll be locking this thread to curb our conversation privately. I appreciate your cooperation.
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