Synapse 20221208 update broken | Razer Insider
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Synapse 20221208 update broken

  • December 10, 2022
  • 6 replies
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Synapse auto updated to your 20221208 version and now will not launch on my PC on startup or using via 'Run as admin'. I've wiped my entire install, cleaned reg and temp folders, and reinstalled. Services run but .exe will not start. PC is X570, 5800X3D, 32GB 3600CL16, RTX4090. Razer peripherals are Hunstman Analog, Basilisk Ultimate, Tartarus Pro, and Turret. Windows 11 21H2 fully up to date. From event viewer: Application error: Faulting application name: Razer Synapse 3.exe, version: 3.1.627.5, time stamp: 0xd5b80ff9 Faulting module name: KERNELBASE.dll, version: 10.0.22000.1219, time stamp: 0x554c45b0 Exception code: 0xe0434352 Fault offset: 0x00140762 Faulting process id: 0x47e0 Faulting application start time: 0x01d90c327bd2c44f Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe Faulting module path: C:\\Windows\\System32\\KERNELBASE.dll Report Id: f60ff0a8-4581-4fb5-9376-171115d429ae Faulting package full name: Faulting package-relative application ID: and .NET runtime: Application: Razer Synapse 3.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileNotFoundException at Razer.Synapse3.Common.Analytics.Tracker+<SendEventAsync>d__37.MoveNext() at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[[Razer.Synapse3.Common.Analytics.Tracker+<SendEventAsync>d__37, Razer.Synapse3.Common, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]](<SendEventAsync>d__37 ByRef) at Razer.Synapse3.Common.Analytics.Tracker.SendEventAsync(System.Object, System.Object, System.Object, System.Nullable`1<Int64>, System.Collections.Generic.IDictionary`2<Razer.Synapse3.Common.Analytics.Data.EventDimensions,System.String>, Boolean) at Razer.Synapse3.Common.Analytics.Tracker+<TrackRecommendationSettingEvent>d__54.MoveNext() at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_1(System.Object) at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback() Previous version was working fine...
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    neoDD69
    • neoDD69
    • Insider Mini
    • 13 replies
    • December 10, 2022
    mee TOOOO... same errors. Seems that in installation packages miss one or more DLL. I'm a senior .Net C# dev and I got the same error when runtime section of .config file require some asembly that don't exist in the exe path or in a env PATH. Please FIX ora give us a rollback path without loose any config ! I whish send to your devs my logs ... but your forum block uploading of ZIP! here some line fomr log files: ===== Starting Log: 10 Dec 2022 @ 12:33 ====== [20221210 12:33:39.031][ProcID10148:TID10292]CRSy3_Feature::InitiateLogging: INFO: Logging started (C:\\ProgramData\\Razer\\Synapse3\\Log\\Keybd_026c_GameMode.log) [20221210 12:33:39.032][ProcID10148:TID10292]CRSy3_Feature::Initialise: INFO: Init Device Definition: C:\\ProgramData\\Razer\\Synapse3\\Service\\Bin\\Devices\\Jamie T2 V2\\Bin\\DD_Jamie T2 V2.rzdd - OK [20221210 12:33:43.221][ProcID10148:TID10292]MW: Loading from explicit path: C:\\ProgramData\\Razer\\Synapse3\\Service\\Bin\\Devices\\Jamie T2 V2\\Bin\\..\\..\\Mw\\RzCtl_026C.dll [20221210 12:33:43.255][ProcID10148:TID10292]CRSy3_Mw::CreateAccess: INFO: Inst=0x00000000 0x1f0fb8c4 (pIRzCtl = 0x04c2e8f8): New access was successfully created. [20221210 12:33:43.255][ProcID10148:TID10292]CRSy3_FeatureCallback::SetActive: Device=Razer Huntsman V2 (Pid=0x026c): MwParam 0x04020001=true: Success [20221210 12:33:43.255][ProcID10148:TID10292]CRSy3_Feature::GetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: m_MapStates: adding new instance as DISABLED (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:33:43.270][ProcID10148:TID10292]CRSy3_Feature::SetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: Mapping state changed to ENABLED (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:33:43.270][ProcID10148:TID10292][Timed] Fn=CRSy3_Feature::SetDeviceActive, Feat=GameMode, Device=Razer Huntsman V2 (Pid=0x026c) TimeElapsed=15 milliseconds [20221210 12:33:43.270][ProcID10148:TID10292][Timed] Fn=CRSy3_Feature::AddDevice, Feat=GameMode, Device=Razer Huntsman V2 (Pid=0x026c) TimeElapsed=47 milliseconds [20221210 12:33:43.270][ProcID10148:TID10292]CRSy3_Feature::AddDevice: INFO: Skipping device: Pid=0x008f Name=Razer Naga Pro which does not match dedicated ModulePid(0x026c) [20221210 12:43:11.218][ProcID10148:TID14416]CRSy3_Feature::GetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: m_MapStates: is ENABLED (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:43:11.218][ProcID10148:TID14416]CRSy3_Feature::SetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: Ignoring double setting of MappingEnabled (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:43:11.218][ProcID10148:TID14416][Timed] Fn=CRSy3_Feature::SetDeviceActive, Feat=GameMode, Device=Razer Huntsman V2 (Pid=0x026c) TimeElapsed=0 milliseconds [20221210 12:43:11.337][ProcID10148:TID14416]CRSy3_Feature::GetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: m_MapStates: is ENABLED (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:43:11.337][ProcID10148:TID14416]CRSy3_Feature::SetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: Ignoring double setting of MappingEnabled (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:43:11.337][ProcID10148:TID14416][Timed] Fn=CRSy3_Feature::SetDeviceActive, Feat=GameMode, Device=Razer Huntsman V2 (Pid=0x026c) TimeElapsed=0 milliseconds [20221210 12:43:14.109][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x5b EX 0x02 MOD: 0x00000000 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.109][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x5c EX 0x02 MOD: 0x00000000 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.109][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x3e EX 0x00 MOD: 0x00000040 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.110][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x3e EX 0x00 MOD: 0x00004000 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.110][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x0f EX 0x00 MOD: 0x00000040 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.110][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x0f EX 0x00 MOD: 0x00004000 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) 2022-12-10 13:01:05.2447 ERROR 29 Common.GameManager.GameManager.DoForegroundProfile [msg] DoForegroundProfile: gameSig is null. 2022-12-10 13:02:21.8235 ERROR 38 <no type>.lambda_method => GameManager.SetForegroundWindow => GameManager.DoForegroundProfile [msg] DoForegroundProfile: gameSig is null. 2022-12-10 11:06:29.3720 ERROR 6 Task.InnerInvoke => <>c__DisplayClass28_0.<_deviceDetection_PreDeviceAdded>b__0 => UpdatesManager.RegisterDeviceForUpdates [msg] 143 failed to register for updates. 2022-12-10 11:06:29.3720 ERROR 6 Task.InnerInvoke => <>c__DisplayClass28_0.<_deviceDetection_PreDeviceAdded>b__0 => UpdatesManager.RegisterDeviceForUpdates [msg] 620 failed to register for updates. 2022-12-10 11:06:29.5022 ERROR 15 Task.InnerInvoke => <>c__DisplayClass28_0.<_deviceDetection_PreDeviceAdded>b__0 => UpdatesManager.RegisterDeviceForUpdates [msg] 1306 failed to register for updates. 2022-12-10 11:06:29.6501 ERROR 11 DeviceDetection.DeviceAddedHandler => OnDeviceAdded.Invoke => ProfileResolver.OnDeviceAdded [msg] ProfileResolver: User not yet logged-in. 2022-12-10 11:06:29.6897 ERROR 7 DeviceDetection.DeviceAddedHandler => OnDeviceAdded.Invoke => ProfileResolver.OnDeviceAdded [msg] ProfileResolver: User not yet logged-in. 2022-12-10 11:06:29.9416 ERROR 7 DeviceDetection.DeviceAddedHandler => OnDeviceAdded.Invoke => PowerManagementResolver._deviceDetector_DeviceAdded [msg] PowerManagementResolver: User not yet logged-in. 2022-12-10 11:06:29.9416 ERROR 7 DeviceDetection.DeviceAddedHandler => OnDeviceAdded.Invoke => SensorCalibrationResolver_Pixart._deviceDetector_DeviceAdded [msg] SensorCalibrationResolver_Pixart: User not yet logged-in. 2022-12-10 11:06:29.9461 ERROR 7 DeviceDetection.DeviceAddedHandler => OnDeviceAdded.Invoke => LowPowerModeResolver._deviceDetector_DeviceAdded [msg] LowPowerModeResolver: User not yet logged-in. 2022-12-10 11:06:30.2336 ERROR 11 DeviceDetection.DeviceAddedHandler => OnDeviceAdded.Invoke => PowerManagementResolver._deviceDetector_DeviceAdded [msg] PowerManagementResolver: User not yet logged-in. 2022-12-10 11:06:36.7928 ERROR 11 DeviceDetection.DeviceAddedHandler => OnDeviceAdded.Invoke => SensorCalibrationResolver_Pixart._deviceDetector_DeviceAdded [msg] SensorCalibrationResolver_Pixart: User not yet logged-in. 2022-12-10 11:06:36.8861 ERROR 11 DeviceDetection.DeviceAddedHandler => OnDeviceAdded.Invoke => LowPowerModeResolver._deviceDetector_DeviceAdded [msg] LowPowerModeResolver: User not yet logged-in. 2022-12-10 12:30:42.9929 WARN 6 OnUserSettingsChangedDelegate.Invoke => ChromaSDKServiceChecker.OnInitLoadUserSettings => ChromaSDKServiceChecker.StartService [msg] Razer Chroma SDK Service not found. 2022-12-10 12:30:42.9929 WARN 6 OnUserSettingsChangedDelegate.Invoke => ChromaSDKServiceChecker.OnInitLoadUserSettings => ChromaSDKServiceChecker.StartService [msg] Razer Chroma SDK Service not found. 2022-12-10 12:30:42.9929 WARN 6 OnUserSettingsChangedDelegate.Invoke => ChromaSDKServiceChecker.OnInitLoadUserSettings => ChromaSDKServiceChecker.StartService [msg] Razer Chroma SDK Service not found. 2022-12-10 12:30:44.0580 ERROR 6 OnUserSettingsChangedDelegate.Invoke => GlobalShortcutsResolver._account_OnPreLoadUserSettings => GlobalShortcutsResolver.LoadGlobalShortcuts [msg] LoadGlobalShortcuts: Failed to load global shortcuts. 2022-12-10 12:30:44.2281 ERROR 6 OnUserSettingsChangedDelegate.Invoke => PresetResolver._account_OnPreLoadUserSettings => PresetResolver.LoadProfilePresets [msg] LoadProfilePresets: activeLocal ProfilePreset is null! 2022-12-10 12:30:44.2281 WARN 6 OnUserSettingsChangedDelegate.Invoke => PresetResolver._account_OnPreLoadUserSettings => PresetResolver.LoadProfilePresets [msg] LoadProfilePresets: active ProfilePreset is null! 2022-12-10 12:30:44.2281 ERROR 6 OnUserSettingsChangedDelegate.Invoke => PresetResolver._account_OnPreLoadUserSettings => PresetResolver.LoadProfilePresets [msg] LoadProfilePresets: activeLocal ProfilePreset is null! 2022-12-10 12:30:44.2281 WARN 6 OnUserSettingsChangedDelegate.Invoke => PresetResolver._account_OnPreLoadUserSettings => PresetResolver.LoadProfilePresets [msg] LoadProfilePresets: active ProfilePreset is null! 2022-12-10 12:30:44.2532 ERROR 6 SensorCalibrationV2Resolver_Pixart._account_OnPreLoadUserSettings => SensorCalibrationV2Resolver_Pixart.LoadCalibration => BasicXmlWriter.Read [msg] File not found: C:\\ProgramData\\Razer\\Synapse3\\Service\\Bin\\Devices\\Defaults\\143\\SensorCalibrationV2.xml 2022-12-10 12:30:44.2532 WARN 6 OnUserSettingsChangedDelegate.Invoke => SensorCalibrationV2Resolver_Pixart._account_OnPreLoadUserSettings => SensorCalibrationV2Resolver_Pixart.LoadCalibration [msg] Failed to create default sensor calibration file. Feature might be unsupported. ===== Starting Log: 10 Dec 2022 @ 12:33 ====== [20221210 12:33:39.031][ProcID10148:TID10292]CRSy3_Feature::InitiateLogging: INFO: Logging started (C:\\ProgramData\\Razer\\Synapse3\\Log\\Keybd_026c_GameMode.log) [20221210 12:33:39.032][ProcID10148:TID10292]CRSy3_Feature::Initialise: INFO: Init Device Definition: C:\\ProgramData\\Razer\\Synapse3\\Service\\Bin\\Devices\\Jamie T2 V2\\Bin\\DD_Jamie T2 V2.rzdd - OK [20221210 12:33:43.221][ProcID10148:TID10292]MW: Loading from explicit path: C:\\ProgramData\\Razer\\Synapse3\\Service\\Bin\\Devices\\Jamie T2 V2\\Bin\\..\\..\\Mw\\RzCtl_026C.dll [20221210 12:33:43.255][ProcID10148:TID10292]CRSy3_Mw::CreateAccess: INFO: Inst=0x00000000 0x1f0fb8c4 (pIRzCtl = 0x04c2e8f8): New access was successfully created. [20221210 12:33:43.255][ProcID10148:TID10292]CRSy3_FeatureCallback::SetActive: Device=Razer Huntsman V2 (Pid=0x026c): MwParam 0x04020001=true: Success [20221210 12:33:43.255][ProcID10148:TID10292]CRSy3_Feature::GetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: m_MapStates: adding new instance as DISABLED (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:33:43.270][ProcID10148:TID10292]CRSy3_Feature::SetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: Mapping state changed to ENABLED (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:33:43.270][ProcID10148:TID10292][Timed] Fn=CRSy3_Feature::SetDeviceActive, Feat=GameMode, Device=Razer Huntsman V2 (Pid=0x026c) TimeElapsed=15 milliseconds [20221210 12:33:43.270][ProcID10148:TID10292][Timed] Fn=CRSy3_Feature::AddDevice, Feat=GameMode, Device=Razer Huntsman V2 (Pid=0x026c) TimeElapsed=47 milliseconds [20221210 12:33:43.270][ProcID10148:TID10292]CRSy3_Feature::AddDevice: INFO: Skipping device: Pid=0x008f Name=Razer Naga Pro which does not match dedicated ModulePid(0x026c) [20221210 12:43:11.218][ProcID10148:TID14416]CRSy3_Feature::GetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: m_MapStates: is ENABLED (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:43:11.218][ProcID10148:TID14416]CRSy3_Feature::SetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: Ignoring double setting of MappingEnabled (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:43:11.218][ProcID10148:TID14416][Timed] Fn=CRSy3_Feature::SetDeviceActive, Feat=GameMode, Device=Razer Huntsman V2 (Pid=0x026c) TimeElapsed=0 milliseconds [20221210 12:43:11.337][ProcID10148:TID14416]CRSy3_Feature::GetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: m_MapStates: is ENABLED (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:43:11.337][ProcID10148:TID14416]CRSy3_Feature::SetMappingsEnabled (ModulePid=0x026c, Feat=GameMode): INFO: Ignoring double setting of MappingEnabled (Device=Razer Huntsman V2, Pid=0x026c, hInst=0x000000001f0fb8c4) [20221210 12:43:11.337][ProcID10148:TID14416][Timed] Fn=CRSy3_Feature::SetDeviceActive, Feat=GameMode, Device=Razer Huntsman V2 (Pid=0x026c) TimeElapsed=0 milliseconds [20221210 12:43:14.109][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x5b EX 0x02 MOD: 0x00000000 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.109][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x5c EX 0x02 MOD: 0x00000000 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.109][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x3e EX 0x00 MOD: 0x00000040 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.110][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x3e EX 0x00 MOD: 0x00004000 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.110][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x0f EX 0x00 MOD: 0x00000040 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8) [20221210 12:43:14.110][ProcID10148:TID14416]CRSy3_GameMode::GameModeToMw (ModulePid=0x026c, Feat=GameMode): INFO: INPUT: SC 0x0f EX 0x00 MOD: 0x00004000 MAP: <Clear Map> (pIRzCtl = 0x04c2e8f8)
    FiszPL
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    • FiszPL
      FiszPL
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      phunkpfl
    neoDD69
    • neoDD69
    • Insider Mini
    • 13 replies
    • December 10, 2022
    I've found a workaround for the issue: 1 - uninstall RAZER Synapse from Windows-Setting 2 - download the previous installre, form Razer, https://dl.razerzone.com/drivers/Synapse3/win/RazerSynapseInstaller_V1.9.1.344.exe 3 - reboot 4 - install Synapse with file at point 2 5 - rebboot. For me worked and it installed Synapse v. 20221208!
    FiszPL
    1 person likes this
    • FiszPL
      FiszPL
    M
    I have the same problem, synapse updated to and now it will not open and does not show my mouse or keyboard. This bloated software is buggy, nothing but problems.
    G
    • GhastlyTT
    • Author
    • 1 reply
    • December 10, 2022
    neoDD69
    I've found a workaround for the issue: 1 - uninstall RAZER Synapse from Windows-Setting 2 - download the previous installre, form Razer, https://dl.razerzone.com/drivers/Synapse3/win/RazerSynapseInstaller_V1.9.1.344.exe 3 - reboot 4 - install Synapse with file at point 2 5 - rebboot. For me worked and it installed Synapse v. 20221208!
    Did it keep working for you after a second reboot? I reinstalled and it was working after I restarted and logged in. My settings all synced from the cloud save and it looked to be good but then I rebooted and it went back to crashing.
    M
    No, it's still not working.
    Razer.Zionzedd
    Hi Guys, I will have this checked with the software team for further diagnosis and an advanced resolution. Please gather the Synapse logs by following the steps here. You can use Google Drive to share the files and PM me the link. Thanks! *Thread locked to curb conversation to PM.
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