Synapse 3 wont open
When i delete all the files in my computer related to razer and make a fresh install, synapse works. until i quit the app/turn off my pc, then the app wont open unless i again delete all the files, and then uninstall razer synapse and make a fresh install.
This started happening around 3-4 days ago when i updated razer syanpse, there was a new update 3-4 days ago. Before that ive never had this problem.
This is the windows system log/error in device reliability report:
Source
Razer Synapse 3
Summary
Stopped working
Date
10/12/2022 08:49
Status
Report sent
Description
Faulting Application Path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: Razer Synapse 3.exe
Problem Signature 02: 3.1.627.5
Problem Signature 03: d5b80ff9
Problem Signature 04: mscorlib
Problem Signature 05: 4.8.9105.0
Problem Signature 06: 63227253
Problem Signature 07: 5cf0
Problem Signature 08: 2c
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 9a8a
Additional Information 4: 9a8aa08981c8a496cfb442d688ae8ac4
Extra information about the problem
Bucket ID: 48f07b12d91dce8a99f6b1dc24134802 (1870878254275184642)
Source
Razer Synapse 3
Summary
Stopped working
Date
12/12/2022 16:07
Status
Report sent
Description
Faulting Application Path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: Razer Synapse 3.exe
Problem Signature 02: 3.1.627.5
Problem Signature 03: d5b80ff9
Problem Signature 04: mscorlib
Problem Signature 05: 4.8.9105.0
Problem Signature 06: 63227253
Problem Signature 07: 5cf0
Problem Signature 08: 2c
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 9a8a
Additional Information 4: 9a8aa08981c8a496cfb442d688ae8ac4
Extra information about the problem
Bucket ID: 48f07b12d91dce8a99f6b1dc24134802 (1870878254275184642).
This topic has been closed for comments
- Razer Support
- 2388 replies
Hi cemkrd99,
Gather the Synapse logs from your PC by following the steps here and use Google Drive to share the files. PM me the link so I can start a case and raise your concern with the software team for further diagnosis and advanced resolution. Thank you!
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