Synapse 3 wont open | Razer Insider
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Synapse 3 wont open

  • December 13, 2022
  • 1 reply
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When i delete all the files in my computer related to razer and make a fresh install, synapse works. until i quit the app/turn off my pc, then the app wont open unless i again delete all the files, and then uninstall razer synapse and make a fresh install. This started happening around 3-4 days ago when i updated razer syanpse, there was a new update 3-4 days ago. Before that ive never had this problem. This is the windows system log/error in device reliability report: Source Razer Synapse 3 Summary Stopped working Date ‎10/‎12/‎2022 08:49 Status Report sent Description Faulting Application Path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe Problem signature Problem Event Name: CLR20r3 Problem Signature 01: Razer Synapse 3.exe Problem Signature 02: 3.1.627.5 Problem Signature 03: d5b80ff9 Problem Signature 04: mscorlib Problem Signature 05: 4.8.9105.0 Problem Signature 06: 63227253 Problem Signature 07: 5cf0 Problem Signature 08: 2c Problem Signature 09: System.IO.FileNotFoundException OS Version: 10.0.22621.2.0.0.256.48 Locale ID: 2057 Additional Information 1: 2beb Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Additional Information 3: 9a8a Additional Information 4: 9a8aa08981c8a496cfb442d688ae8ac4 Extra information about the problem Bucket ID: 48f07b12d91dce8a99f6b1dc24134802 (1870878254275184642) Source Razer Synapse 3 Summary Stopped working Date ‎12/‎12/‎2022 16:07 Status Report sent Description Faulting Application Path: C:\\Program Files (x86)\\Razer\\Synapse3\\WPFUI\\Framework\\Razer Synapse 3 Host\\Razer Synapse 3.exe Problem signature Problem Event Name: CLR20r3 Problem Signature 01: Razer Synapse 3.exe Problem Signature 02: 3.1.627.5 Problem Signature 03: d5b80ff9 Problem Signature 04: mscorlib Problem Signature 05: 4.8.9105.0 Problem Signature 06: 63227253 Problem Signature 07: 5cf0 Problem Signature 08: 2c Problem Signature 09: System.IO.FileNotFoundException OS Version: 10.0.22621.2.0.0.256.48 Locale ID: 2057 Additional Information 1: 2beb Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Additional Information 3: 9a8a Additional Information 4: 9a8aa08981c8a496cfb442d688ae8ac4 Extra information about the problem Bucket ID: 48f07b12d91dce8a99f6b1dc24134802 (1870878254275184642).
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1 Reply

Razer.Zionzedd
Hi cemkrd99, Gather the Synapse logs from your PC by following the steps here and use Google Drive to share the files. PM me the link so I can start a case and raise your concern with the software team for further diagnosis and advanced resolution. Thank you! *Thread locked to curb conversation to PM.
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