Hello, I have a problem with the mouse(razer mamba tournament edition), I tried every way, i.e. restart pc, reinstalling the software, unfortunately nothing helped, the only way for it to start working is to turn off razer synapse 3 completely, other devices, such as a mouse pad, headphones and keyboard are working fine
It happened literally an hour ago while watching Youtube without moving the mouse, a notification popped up saying that "usb device cannot be recognized"
This topic has been closed for comments
Userlevel 6
Connoraty
Hello, I have a problem with the mouse(razer mamba tournament edition), I tried every way, i.e. restart pc, reinstalling the software, unfortunately nothing helped, the only way for it to start working is to turn off razer synapse 3 completely, other devices, such as a mouse pad, headphones and keyboard are working fine
It happened literally an hour ago while watching Youtube without moving the mouse, a notification popped up saying that "usb device cannot be recognized"
This sounds like a software problem. Try to repair the Synapse app by following the steps here. If that didn't work, proceed by performing a clean installation of the application by following this guide. Feel free to PM me anytime if you're still experiencing the same issue so I can start a case and raise your concern to the software team. Thanks!
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Login to Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.