Ticket for razer Tarok pro x

Hello. Honestly Razer isnt going to help you in any way with your issue. I had the same problem with this same chair and all they did was direct me to Zen who are the makers of the chair supposedly. Neither Razor or Zen replaced any parts, nor offered me a warranty exchange. Honestly dont waste your time with either of them and just do what i did...order yourself a metal base that can hold over 300 lbs and call it a day.

thanks for the only answer sir.

order yourself a metal base that can hold over 300 lbs and call it a day.

did you order urself any? can you link me up anything that would work?

thanks in advance

Yeah it sucks that these 2 companies could treat their customers like this especially with how much the chair costs. But here is the link to the base i purchased to replace the cheap one that broke. Ive had it for about a year now and i havent had any issues. I even have the roller blade wheels on it and again no issues so far.  I got this one from Amazon.   MASTERY MART Office Chair Base Replacement Heavy Duty, Metal Desk Chair Base Replacement Parts with Universal Gas Cylinder Hole and Casters Sockets, 2400+Lbs, Diameter 28", Matte Black https://a.co/d/fkMOduP