Unable to Make Razer Silver Purchase | Razer Insider
Skip to main content

Unable to Make Razer Silver Purchase

  • December 31, 2022
  • 2 replies
  • 35 views
J
Hello, Are Razer Silver redemptions broken? I want to select an award, but all of the awards that I've selected give me an error message saying I'm unable to redeem. Since many of my points expire this month, I'd like to get ahead of this. Anybody able to help? I also posted in the Razer discord but was sent here... 😞

      2 Replies

      J
      • jpg054
      • Author
      • January 1, 2023
      Update: Site is still broken with silver redemption, points expired, and support never got back to me...
      J
      • jpg054
      • Author
      • January 12, 2023
      Update: After 12 days, I just got a message from Razer support asking me to share a screenshot. I just responded with one. See below for message (note: names have been redacted).
      jpg054
      Hi [jpg054], Thank you for contacting the Razer Gold & Silver Support Team. My name is [name], and I will be assisting with your inquiry. Thank you for taking the time to share your experience with us and we appreciate your kind patience and understanding while we look into this matter. I understand you facing issues with silver redemption I feel the same frustration and it’s time-consuming for you. I truly apologise for the inconvenience. Let me assure you that we will get this fixed for you as soon as possible. To assist you better, could you provide us with more detailed information such as:U - Screenshots of the error Could you reply to us with the required information at your earliest convenience? We will look into this as soon as we receive your reply. Please do not hesitate to contact us again if you have any questions or concerns. Thank you for supporting Razer and have a pleasant day ahead. Regards, [name] Razer Gold Customer Support Team
      CookiesCookie settingsAccessibility statement