Update Issue - 0% Battery | Razer Insider
Question

Update Issue - 0% Battery

  • 7 December 2023
  • 2 replies
  • 232 views

Userlevel 1

Hi.

 

Since today’s update, my Viper Ultimate is showing in Synapse as having 0% battery. It is also not showing on the dock (Breathing Lighting based on battery level) or via Synapse if it is charging. 

 

Please can this be looked into?

 

Thanks in advance.


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2 Replies

I’m experiencing the same with Basilisk v3 Pro. I also can’t change DPI on the fly with the associated button. This update broke a few things.

Hello Brocky36,

To isolate the problem, please try to perform a clean re-installation of Razer Synapse 3 here. If the same issue persists, help me gather and PM me the following information below so I can initiate a ticket on your behalf:

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