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verification

  • March 4, 2023
  • 1 reply
  • 66 views
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I lost my phone and I can't make redemptions I no longer have Google authentication I lost my phone and I can't make redemptions I no longer have Google authentication 

    1 Reply

    xCryptik
    Vanguard
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    • xCryptik
    • Vanguard
    • March 4, 2023

    I lost my phone and I can't make redemptions I no longer have Google authentication I lost my phone and I can't make redemptions I no longer have Google authentication 

    You can try any of the following methods:

    • If you have access to an alternative 2-Step Authentication device, you can use it to reset your 2-Step Authentication.
    • If you have your backup codes, you can use them to log-in and reset your 2-Step Authentication or manage your account.
    • If you still have access to your primary and recovery email, you can contact Razer ID Support to get help on recovering your account.
    Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit
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