Viper Mini Signature Editon Dongle Issue?

Question

My mouse disconnects and reconnects randomly. Apparently it is the dongle, I noticed the light of the connectivity will turn off then my mouse LED would consistently blink white, then goes back to my normal DPI color. This happens every time I don't touch the mouse for a minute or so, it does not happen during gaming at all, so it’s not a huge deal but it definitely feels a bit annoying seeing it disconnect for no reason after a minute of not touching it. Here are the things I've already tried:-Changed polling rate back to 1k-Changed USB ports (I'm on a gaming laptop so I only have 2)-Deleted all game profiles-Changed Wireless Power Mode and low battery mode-Disconnected and reconnected the dongle multiple times-Exited Synapse and it still does the problem-Firmware is already updatedThe video of the problem: https://streamable.com/ktvipkThis was recorded timed before a minute or so on its usual timing.

Razer.Aero · Answer

Hello JeroNA,I’m here to help. Please send me PM with the information below so I can initiate a case and check our options for providing you with a replacement. Thank you.Full name:Email:Mobile/Phone Number:Mouse Serial number:Street Address:City:State/Provinces:Postal/ZIP Code:Country:​​​Date of purchase:Place of purchase:Proof of purchase:

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