Viper Ultimate and Dock not recognized by Synapse | Razer Insider
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Viper Ultimate and Dock not recognized by Synapse

  • November 13, 2022
  • 2 replies
  • 386 views
L
So I have owned the RVU for a few months now and it didn't had any issue of showing up on Synapse, however today when I turned on my laptop it was gone and I had tried unplugging in and reinstalling both the Synapse and the drivers but it's still not working. Anything else I can try?
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    2 Replies

    FiszPL
    Vanguard
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    • FiszPL
    • VANGUARD
    • November 14, 2022
    With the dock - check if your cable fully connected - it goes really deep inside the dock. If it's properly connected, you can try these steps:
    • Uninstall Synapse
    • Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
    • Then restart your PC
    • After reboot install Synapse again (as administrator).
    Razer.Zionzedd
    LeeGameplays
    So I have owned the RVU for a few months now and it didn't had any issue of showing up on Synapse, however today when I turned on my laptop it was gone and I had tried unplugging in and reinstalling both the Synapse and the drivers but it's still not working. Anything else I can try?
    Hi LeeGameplays, Did you encounter the issue after the Synapse update? Make sure to restart your laptop and perform a clean installation of the Synapse app if the problem persists. Let me know through PM if that didn't help so I can start a case and raise your concern to the software team. Thanks! *Thread locked to curb conversation to PM.
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