Viper Ultimate and Dock not recognized by Synapse

With the dock - check if your cable fully connected - it goes really deep inside the dock. If it's properly connected, you can try these steps:

• Uninstall Synapse
• Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
• Then restart your PC
• After reboot install Synapse again (as administrator).

LeeGameplays
So I have owned the RVU for a few months now and it didn't had any issue of showing up on Synapse, however today when I turned on my laptop it was gone and I had tried unplugging in and reinstalling both the Synapse and the drivers but it's still not working. Anything else I can try?

Hi LeeGameplays, Did you encounter the issue after the Synapse update? Make sure to restart your laptop and perform a clean installation of the Synapse app if the problem persists. Let me know through PM if that didn't help so I can start a case and raise your concern to the software team. Thanks! *Thread locked to curb conversation to PM.