Hi, I keep getting this message “We are unable to locate your serial number in our database” while checking my warranty status on the website of razer. I already registered my product and it shows it on my razer profile. What should I do to find out the information regarding my warranty status?
Question
We are unable to locate your serial number in our database
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- Razer Support
Hi alireza_nayeri,
Let me assist you with your concern. Please PM me your device serial number and attach a screenshot of the error message you receive so I can check and verify it in our system. Save the shareable files via any online drive account listed here. All the best!
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