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Hello networkMyrtleGreengeo706,
Thanks for sharing your concern in the support board. Razer has a dedicated team handling all Razer Gold and Silver-related concerns. You can submit a ticket to our Razer Gold Team here. You can also reach them by clicking the green chat button at the bottom right via Live Chat to get this sorted out in real-time. Feel free to send me a message if you need additional assistance. Stay safe!
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