Kiyo, Windows 10 | Razer Insider

Kiyo, Windows 10


I have a Razer Kiyo cam. Works perfectly on my Windows 7 work laptop, for skype ...etc.
On my Windows 10 desktop, I constantly get the following error;

"An error occurred accessing camera/microphone. Check other apps are not using those devices and try again.".

I've enabled permission in settings, disabled firewalls, uninstalled drivers...etc.

Any suggestions?

Thanks.

UPDATE:
The microphone works for Skype (and other programs), but no video. When I disable the microphone in the the sound settings of control panel, the camera will work, but no microphone.

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24 Replies

Have you tried a different USB port? Do you have the Razer Synapse software installed?

I just picked one up today and when I plugged it in, Synapse 3 picked it up, did a software update, and it was installed. This being on a custom built Windows 10 desktop.
Tuningislife: Got it working, earlier today. I read on another board that it is not compatible with USB 3.0, on windows 10. I have no idea why, but I swapped it to a USB 2.0, and viola!

Thanks!
I have mine plugged into a USB 3.1 port on my desktop, so I know that works. Maybe the port has to be backwards compatible.

Glad you got it working though.
I have a similar problem even after a clean install of Windows and drivers.
My razer kiyo is recognized as a usb video device and in Synapse 3 you can’t even configure it, but in programs - Camera, Skype, Discord it works, but again without settings as a usb video device.

I tried a new installation and removal of all programs and drivers, and connected everything in turn and still the problem. I don’t know what the matter is.
This has been since the moment of purchase, but earlier it was recognized even after rebooting again as a usb video device and nothing can be configured in Synapse.

Help
Its making everything freee on synapse when i click the kiyo or broadcaster and it doesn't make sense because it worked then all of a sudden it just kept loading and making everything freeze. NEED HELP TY
KillmyFlow
I have a similar problem even after a clean install of Windows and drivers.
My razer kiyo is recognized as a usb video device and in Synapse 3 you can’t even configure it, but in programs - Camera, Skype, Discord it works, but again without settings as a usb video device.

I tried a new installation and removal of all programs and drivers, and connected everything in turn and still the problem. I don’t know what the matter is.
This has been since the moment of purchase, but earlier it was recognized even after rebooting again as a usb video device and nothing can be configured in Synapse.

Help

Do you have any luck? I just received parcel with my new Kiyo, Fresh Windows 10 ver. 2004. Same situation it's on synapse but not working with synapse. Working with any other program but that's useless... As I can not configure properly ETC. Well it cost me £99 and it's directly from Razer website... I think if there is no solution to it I will request refund. I will check tomorrow other PC's as my wife and my son have separate machines. Weird is when I'm checking in Windows 10 Pro ver 2004 device manager it's Razer Kiyo and in any software it's as USB Video Device (basically any cheap camera for £10 or less). You do not expect something like that after you waiting long time to buy it and paying £99 for it. It's unacceptable. And I know This is not only my problem.


Wee update. On my wife's PC Kiyo working fine 😕 I noticed she have Windows 10 Pro ver. 1903 so maybe that's issue to? Razer two files in driver are same on my and her's PC but 4 x .sys files are different versions.
On my son's PC Kiyo working fine as well... And his Windows 10 Pro ver.2004!!!! So i have no idea same drivers! Like on my PC. I instaled fresh Windows 10 Pro ver 2004 on my machine and first think after inslatin OS was installing Synapse and connecting Kiyo... STILL NOT WORKING!!! I was connection it to USB 3 on motherboard, on Razer Chroma Stand USB 3, Motherboard USB 2, USB 2 hub on my Logitech G19 keyboard, USB 2 on motherboard USB HUB. Not working on any of those in Synapse. I think it must be something wrong with Synapse and it may not work properly with some hardware? I will post my and my son's and wife's short RiGs so maybe taht can help to somone who have same problem and maybe using same harware as I'm using. And tajt can indicate to Razer what they will ned to fix in Synapse?
Same problems here. Install, get it to work, use with Zoom or Microsoft Teams, close the app and the camera is stuck. Go to Synapse and it says it is in use by another app. Unistall, reinstall, works, shut down app or laptop, fails and you start all over again.
BTW - My 10 year old Logitech camera works fine (on Windows 10), it lacks the features of the Kiyo since it is a pre-Windows 10 device. I was hoping for a big upgrade!
reg2385
BTW - My 10 year old Logitech camera works fine (on Windows 10), it lacks the features of the Kiyo since it is a pre-Windows 10 device. I was hoping for a big upgrade!

I do have Logitech C910 and no problems at all... And it's about 10 years old to. In my case Kiyo is working with every other software then Synapse...
and that's meant I can do any of regulations/controls. Very disappointed.
Found a small solution. It is necessary to change the driver and in all programs the device will be displayed and configured correctly. Use USB - Video device driver.
Спасибо m8 working perfectly for me :smile_::big_grin_:
Go to Control Panel > System & Security > System > Device Management > Cameras > Razer Kiyo
Double-click it
Open Device Driver > Update > Search on my Computer > Select form a list on my computer >
Select USB video device
Reboot even if not asked to
All Well!
vharkos66
Go to Control Panel > System & Security > System > Device Management > Cameras > Razer Kiyo
Double-click it
Open Device Driver > Update > Search on my Computer > Select form a list on my computer >
Select USB video device
Reboot even if not asked to
All Well!

Thx for the solution. Works fine
This fixed it for me as well. I can finally access the preview in Synapse and adjust settings. Thx!
KillmyFlow
I have a similar problem even after a clean install of Windows and drivers.
My razer kiyo is recognized as a usb video device and in Synapse 3 you can’t even configure it, but in programs - Camera, Skype, Discord it works, but again without settings as a usb video device.

I tried a new installation and removal of all programs and drivers, and connected everything in turn and still the problem. I don’t know what the matter is.
This has been since the moment of purchase, but earlier it was recognized even after rebooting again as a usb video device and nothing can be configured in Synapse.

Help

I got the same problem!
It says in red, Preview disabled, and i cant do jackshit.
I'm having the same issue.

When I'm trying to configure my Kiyo camera, it says as well "preview disable" and image settings are disable.

I've done all the suggestions listed and it doesn't work.

Userlevel 7
Not that this is related to the Kiyo troubleshooting.
Kiyo sure is an excellent webcam.

Quality of digital output and microphone is so excellent, that for streamers and today's world of ZOOM popularity due to Covid-19, it is a must to have item!!!

Way ta go RAZER!!!
What if it doesn't show up in device manager?
Userlevel 7
K_Banga_LIR
What if it doesn't show up in device manager?

variety of things to check

* Your OS? (7 above)
* Is the USB port working?
* try a different port if have to
* is the USB driver installed?
* Have you enabled USB in BIOS menu?
* A/V also enabled on your BIOS?
* Does your motherboard support A/V input and output?
* Does your PC have a virus?
* If yes, start off anti-virus on your hard-drive
* If worst, format your pc
* Does your PC have a damaged/corrupt software?
* If yes, start your OS in safe mode, and remove corrupt software

Once all that is checked, I don't see a reason why the KIYO does not start
KillmyFlow
Found a small solution. It is necessary to change the driver and in all programs the device will be displayed and configured correctly. Use USB - Video device driver.

After following all the steps proposed when you plugged it in for the first time ever, my Kiyo was working with every software but NOT on Synapse 3, even after doing everything Razer Assist proposed to me (unplug/replug, following this : https://mysupport.razer.com/app/answers/detail/a_id/1888/kw/kiyo, repairing Synapse 3, etc..). But your tip saved my day because it's actually working so much dupper great now.
Razer Assist : 0 - Community : 1
Thank you so much @KillmyFlow
EnglFromHell
Thx for the solution. Works fine

Thx for the solution. It solved my problem