Seiren Emote probs

So I pulled the trigger on this sweet looking mic but the 8 bit doesn't seem to work. Also, ever since downloading the streamer companion app my profiles in chroma go away unless I turn off the app in chroma apps. Pretty sure I got this thing set up right, so anyone with any ideas? I've already got a support ticket in but haven't heard anything in almost two weeks(when I opened ticket). All suggestions appreciated.