Can't redeem reward with Silver

Discussion in 'Razer Gold & Silver' started by pitermac, Nov 29, 2022.

  1. pitermac

    pitermac Member

    Hello,
    as in topic. I have over 62k silver and wanted to redeem a reward with it. I pick the item I want, choose the address, shipping and payment method. I even loggin to Paypal and finish transaction. Then I get info that:

    Razer silver points authorization failed while debiting points.

    Then I get email from Paypal that my transaction was not finished.
    Anyone got any suggestion what to do?

    Thanks
     
  2. WillyJR

    WillyJR New Member

    You can always restart your computer
     
    pancholr likes this.
  3. Sacius

    Sacius Well-Known Member

    Also having problems with zsilver reward redeeming. When I pick a reward, confirm my 2FA auth with a phone and click confirm it gets me to razer.com/store.. no email with voucher etc. Tried it via website and phone same stuff happens. Sad part is that part of my zsilvers expires tomorrow D: Plz HELP! :D
     
    WillyJR likes this.
  4. pitermac

    pitermac Member

    Yeah mine also expire tomorrow :D

    Tried restarting, also different browser, PC and mobile and nothing
     
    WillyJR likes this.
  5. Sacius

    Sacius Well-Known Member

    Same tried 2 pcs, restart etc. nothing seems to help.. :/
     
  6. Sacius

    Sacius Well-Known Member

    Managed to order, but now its even worse situation ... They took my money for delivery and for that stupid zsilver tax... but zsilver wasnt used, no order confirmation in email, only money is now lost.. Gonna take a fight with support tomorrow morning
     
  7. Sacius

    Sacius Well-Known Member

    It seems the problem still persist today.. nice
     
  8. pitermac

    pitermac Member

    Yesterday i created a ticket to support lets swe what they have to say about it.
     
  9. Sacius

    Sacius Well-Known Member

    Good, shout out when they responds to You!
     
  10. 6YingYang9

    6YingYang9 New Member

    I am having the same issue. I opened a ticket 2 days ago, but have not received an reply. Since my points expire tonight, I hope that they will respond soon. At the very least, honor the points and allow me to keep it until the issue is fixed.
     
  11. Sacius

    Sacius Well-Known Member

    Submitted ticket myself, if they wont refund our points.. that gonna suck big time from their part ;)
     
    GeraldineQ likes this.
  12. Neostar

    Neostar Member

    I also have a similar problem, my points are not taken when trying to redeem and the checkout store seems to get stuck, tried multiple times using various web browsers, money is taken but then refunded

    Worse of all my points expire in a few hours :frown_:
     
  13. pitermac

    pitermac Member

    Well just tried to purchase it again and I think it worked. I got an email with order details. Silver has been taken.

    Maybe you guys should try now maybe they did something and it started to work properly now.

    Good luck
     
  14. 6YingYang9

    6YingYang9 New Member

    I just tried it and it went through as well! I recieved an email stating it is processing my order now.

    Thank you pitermac for the update!

    Goodluck for everyone else.
     
  15. Neostar

    Neostar Member

    I tried it and didn't go through :mad_:

    Goodbye 4738 razer silver :frown_:
     
    FiszPL likes this.
  16. Sacius

    Sacius Well-Known Member

    Tried it and it went through! That was a close call >_> (19k zsilvers would've gone today :slightly_sad:) Thanks pitermac for Your update, I might've missed it if not for yours response!
     
    pitermac and FiszPL like this.
  17. Neostar

    Neostar Member

    Tried again today and still doesn't work :mad_:

    I had to open a ticket
     
  18. pitermac

    pitermac Member

    Glad to hear that. :smile_:

    Hope you get your problem resolved.
     
  19. Neostar

    Neostar Member

    I tried again and again it still doesn't work

    Razer support say they need transaction id to help but there isn't one, it fails at the checkout point just before the shipping section :mad_:

    UPDATE: Just tried it today and it thankfully worked :smile_:
     
    Last edited: Dec 14, 2022
    FiszPL likes this.
  20. awesomeSmokeammo564

    awesomeSmokeammo564 New Member

    Is it working?
     
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