Problem recharging | Razer Insider

Problem recharging

  • 3 December 2021
  • 8 replies
  • 9 views
C
Hello, been having issues trying to recharge. I've tried buying with card, paypal, buying a pin for $100 through the actual razer website. All of those has been declined or I've been getting the 'Failed to reload' after entering my pin from the $100 card. I've been trying to talk to support about it but it feels like i'm just running around in circles with them. Anyone else have the failed to reload issue? How were you able to start recharging?

Thanks
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8 Replies

C
This is what happens when I try to reload, no matter the method
1 Attachment
Gmoney79
I get the same issue, you ever figure it out?
R
Gmoney79
I get the same issue, you ever figure it out?

Hi, can you help me? I bought a Razer BlackShark V2X last week, but I have problems. I can hear everything right, but when I get to the Razer 7.1 suround the 7.1 option doesn't appear on the audio outputs, do you know how I can make it appear?
D
Cloudlvl99
Hello, been having issues trying to recharge. I've tried buying with card, paypal, buying a pin for $100 through the actual razer website. All of those has been declined or I've been getting the 'Failed to reload' after entering my pin from the $100 card. I've been trying to talk to support about it but it feels like i'm just running around in circles with them. Anyone else have the failed to reload issue? How were you able to start recharging?

Thanks
D
i purchase from a store in Jerusalem paying cash not from Razer gold site because of temporary issue in my credit card ,he sent me code without the serial and its not working to top up my bigo account, using code and order number would i be able to extract the serial number? It would be much appreciated if anyone can help
V
Having the same issue, guess razor gold is not accepting Mastercard or Paypal now. After 2 successful recharges, its a <<Failed to Reload>>. Every Single Time.

I mean for direct purchases to Mihoyo works. Wasted $50 worth of razor gold here to prove that direct purchases work while razor gold one doesnt
B
I've been going back and forth on this error with Razer support for like 2 months, and they legit have no answer or solution to this.
Z
Same with me, I've been going in circles with support for over 2 months and zero resolution to this. They don't seem to acknowledge it's an actual issue. I never get to even enter my credit info so it's 100% on their end.
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