issues with razer huntsman mini HELP! | Razer Insider

issues with razer huntsman mini HELP!

  • 5 February 2021
  • 31 replies
  • 453 views

ok my issue is this one

every time I start windows my computer freeze after pin input then i have to go to task manager to restart windows explorer for the system to work.

it happened just when i have the huntsman mini cause if i change keyboard don't happened
.............................
reliability log

gamemanagerservice.exe
Description
Faulting Application Path: C:\\Program Files (x86)\\Razer\\Razer Services\\GMS\\GameManagerService.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: GameManagerService.exe
Problem Signature 02: 2.0.154.66
Problem Signature 03: 5fc5fa92
Problem Signature 04: System.Management
Problem Signature 05: 4.8.4084.0
Problem Signature 06: 5dda3e36
Problem Signature 07: 8c
Problem Signature 08: 3f
Problem Signature 09: System.Management.Management
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 078b
Additional Information 4: 078b0a27cefed7847512e263dc12b78f

Extra information about the problem
Bucket ID: 7cc3713dc305dd452d9f5a3d27eb6b48 (2134523967106149192)

...............................

windows explorer


Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\\Windows\\explorer.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 10.0.19041.746
Application Timestamp: ca234864
Hang Signature: a874
Hang Type: 134217728
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: a874dcbb81c64c2f212e8b48deac6aaa
Additional Hang Signature 2: 4ded
Additional Hang Signature 3: 4dedb159c4f84815d72e51a672453453
Additional Hang Signature 4: a874
Additional Hang Signature 5: a874dcbb81c64c2f212e8b48deac6aaa
Additional Hang Signature 6: 4ded
Additional Hang Signature 7: 4dedb159c4f84815d72e51a672453453

Extra information about the problem
Bucket ID: 0d875e3203746c4a6ad36dc6695c8b86 (1933009364010699654)



my system


OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-H2J6IRP
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 9 3900X 12-Core Processor, 3800 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3402, 1/13/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX X570-F GAMING
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\\Windows
System Directory C:\\Windows\\system32
Boot Device \\Device\\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name DESKTOP-H2J6IRP\\ricar
Time Zone SA Pacific Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 17.5 GB
Total Virtual Memory 36.9 GB
Available Virtual Memory 19.8 GB
Page File Space 5.00 GB
Page File C:\\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
-------------------------

the huntasman is new
note: is the second one i got cuase the first one gave me the same issue and i send it to replace and this one is giving me the same issue

This topic has been closed for comments

31 Replies

There is a known issue with the Huntsman Mini and AMD CPUs. Check out this tread - /huntsman-mini-broke-my-windows.65606/page-7

After 2 months, no update from Razer so not sure if they will fix it anytime soon.
Userlevel 7
jordanlchin
/huntsman-mini-broke-my-windows.65606/page-7

Motherboard with AMD X570 socket is what seems to be causing the issue
further investigation is required, whether it is just AMD X570 socket that is causing this or every AMD motherboards or all Huntsman mini?

But judging by how there are so many Insiders that have this issue, it could be all AMD motherboards. It is too soon to come to a judgment call

We need to hear from anyone with an Intel motherboard socket to raise their voice.

Otherwise there is the Huntsman v2 that is out now
jordanlchin
There is a known issue with the Huntsman Mini and AMD CPUs. Check out this tread - /huntsman-mini-broke-my-windows.65606/page-7

After 2 months, no update from Razer so not sure if they will fix it anytime soon.



well i use synapse with blackshark v2 and no props
razer cortex i think was de issue with the razer gamemanagerservice.exe if i uninstall that i dont see the. exe anymor so razer cortext issue

keyboard issue with intel or amd same issue
i try in another computer and is the second keyboard i try huntsman mini
RickNetic
ok my issue is this one

every time I start windows my computer freeze after pin input then i have to go to task manager to restart windows explorer for the system to work.

it happened just when i have the huntsman mini cause if i change keyboard don't happened
.............................
reliability log

gamemanagerservice.exe
Description
Faulting Application Path: C:\\Program Files (x86)\\Razer\\Razer Services\\GMS\\GameManagerService.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: GameManagerService.exe
Problem Signature 02: 2.0.154.66
Problem Signature 03: 5fc5fa92
Problem Signature 04: System.Management
Problem Signature 05: 4.8.4084.0
Problem Signature 06: 5dda3e36
Problem Signature 07: 8c
Problem Signature 08: 3f
Problem Signature 09: System.Management.Management
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 078b
Additional Information 4: 078b0a27cefed7847512e263dc12b78f

Extra information about the problem
Bucket ID: 7cc3713dc305dd452d9f5a3d27eb6b48 (2134523967106149192)

...............................

windows explorer


Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\\Windows\\explorer.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 10.0.19041.746
Application Timestamp: ca234864
Hang Signature: a874
Hang Type: 134217728
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: a874dcbb81c64c2f212e8b48deac6aaa
Additional Hang Signature 2: 4ded
Additional Hang Signature 3: 4dedb159c4f84815d72e51a672453453
Additional Hang Signature 4: a874
Additional Hang Signature 5: a874dcbb81c64c2f212e8b48deac6aaa
Additional Hang Signature 6: 4ded
Additional Hang Signature 7: 4dedb159c4f84815d72e51a672453453

Extra information about the problem
Bucket ID: 0d875e3203746c4a6ad36dc6695c8b86 (1933009364010699654)



my system


OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-H2J6IRP
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 9 3900X 12-Core Processor, 3800 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3402, 1/13/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX X570-F GAMING
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\\Windows
System Directory C:\\Windows\\system32
Boot Device \\Device\\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name DESKTOP-H2J6IRP\\ricar
Time Zone SA Pacific Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 17.5 GB
Total Virtual Memory 36.9 GB
Available Virtual Memory 19.8 GB
Page File Space 5.00 GB
Page File C:\\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
-------------------------

the huntasman is new
note: is the second one i got cuase the first one gave me the same issue and i send it to replace and this one is giving me the same issue


same problem with my huntsman mini and now with my Blackwidow v3... god
Sye_The-Vie
Motherboard with AMD X570 socket is what seems to be causing the issue
further investigation is required, whether it is just AMD X570 socket that is causing this or every AMD motherboards or all Huntsman mini?

But judging by how there are so many Insiders that have this issue, it could be all AMD motherboards. It is too soon to come to a judgment call

We need to hear from anyone with an Intel motherboard socket to raise their voice.

Otherwise there is the Huntsman v2 that is out now

now i have the problem with the blackwidow v3 LMAO THIS IS GETTING ANNOYING
Userlevel 7
Try reinstalling your Windows 10 OS~~~
Sye_The-Vie
Try reinstalling your Windows 10 OS~~~

i did reinstal windows... clean install
also i try the devices in 3 diferent computers

my gaming rig the one posted in this forum
the other one is msi laptop gp72 7rd
and asus laptop satélite

windows explorer crashing in login in all of the system
with huntsman mini 60% connected
with out huntsman mini system clean no issues at all
and problem is i was thinking that it was a faulty device so i send back the first on and i got another huntsman mini and same issue.

another think i had to disconnect right away the huntsman cause in all of my system a messege show up saying insuficent usb resources
no idea why. on laptops i dont have anything in usb and in my gaming rig mmmm with out the huntsman no problem. but the huntsman criple my system i had also to reinstalm the audio drivers cause it cause my audio driver to crash and i got audio issue (no audio) untill i reinstalled.

also on device. manager i realized that system when i conect huntsman apear 3 keyboard installed on system. (wtf)
and i have only one.

its like when i connect huntsman keybord my sistem got deteriorated by the device
RAZER COME ON! ANY FIX
SOMEBODY ELSE SAME ISSUE?

btw rodrigo i dont have issue with synapse
with razer cortex yes
i tested my razer usb card with synapse and thx spatial audio for the blackshark v2 and all is good with it
dig a more to see what is going on in your system too

Sye_The-Vie
Motherboard with AMD X570 socket is what seems to be causing the issue
further investigation is required, whether it is just AMD X570 socket that is causing this or every AMD motherboards or all Huntsman mini?

But judging by how there are so many Insiders that have this issue, it could be all AMD motherboards. It is too soon to come to a judgment call

We need to hear from anyone with an Intel motherboard socket to raise their voice.

Otherwise there is the Huntsman v2 that is out now

i try the huntsman with msi gp72 7rd
and that one use intel processor and same issue

this is a video of another person with the same issue i have




i found a friend with same keyboard and same problem and he got a gigabyte mobo and i5

Issues with The Razer Huntsman Mini Pt4 - YouTube

same issue another person

hi i was talking to razer support about this issue and i send all i had in mi hand for the issue to be resolve cause in my country there is many people with the issue. i heard from them that fix will come with update so we need to be patient with this one and keep looking every day for the update. i know issue will be fix soon.
they are working on it!
Userlevel 7
RickNetic
i did reinstal windows... clean install
also i try the devices in 3 diferent computers

my gaming rig the one posted in this forum
the other one is msi laptop gp72 7rd
and asus laptop satélite

windows explorer crashing in login in all of the system
with huntsman mini 60% connected
with out huntsman mini system clean no issues at all
and problem is i was thinking that it was a faulty device so i send back the first on and i got another huntsman mini and same issue.


This issue is not related to Windows 10 OS, its a known issue with AMD chips (as mentioned by @Sye_The-Vie as well) and the Hunstman mini h/w patch. As per the Razer's statement from before on multiple other reports of the same issue, they will are working on the root cause and will be releasing a firmware update to address this issue.
jakw0lf
This issue is not related to Windows 10 OS, its a known issue with AMD chips (as mentioned by @Sye_The-Vie as well) and the Hunstman mini h/w patch. As per the Razer's statement from before on multiple other reports of the same issue, they will are working on the root cause and will be releasing a firmware update to address this issue.

i try the huntsman in amd and intel and same issue i already send all events logs and reliability history to razer support they are on it.
just to make clear again is not only amd chips also intel.
i try on i7 7th gen and also i5 10 gent same issue
RickNetic
i try the huntsman in amd and intel and same issue i already send all events logs and reliability history to razer support they are on it.
just to make clear again is not only amd chips also intel.
i try on i7 7th gen and also i5 10 gent same issue



If it matters to anyone. I'm getting the same issues on my dell xps 15 and apple m1 mac mini. The keyboard worked fine for me for a couple days and then all of a sudden my space, enter and "i" keys weren't responding. I disabled the lighting effect on my keyboard and that seemed to work although I occasionally had a delay or no response at all from those three keys. I tried firmware and troubleshooting, switching cables, unplugging every time. Nothing that's officially fixed it. I too am at my wits end. I'll try to return it to my shop but I stupidly threw out the packaging for it.
RickNetic
ok my issue is this one

every time I start windows my computer freeze after pin input then i have to go to task manager to restart windows explorer for the system to work.

it happened just when i have the huntsman mini cause if i change keyboard don't happened
.............................
reliability log

gamemanagerservice.exe
Description
Faulting Application Path: C:\\Program Files (x86)\\Razer\\Razer Services\\GMS\\GameManagerService.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: GameManagerService.exe
Problem Signature 02: 2.0.154.66
Problem Signature 03: 5fc5fa92
Problem Signature 04: System.Management
Problem Signature 05: 4.8.4084.0
Problem Signature 06: 5dda3e36
Problem Signature 07: 8c
Problem Signature 08: 3f
Problem Signature 09: System.Management.Management
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 078b
Additional Information 4: 078b0a27cefed7847512e263dc12b78f

Extra information about the problem
Bucket ID: 7cc3713dc305dd452d9f5a3d27eb6b48 (2134523967106149192)

...............................

windows explorer


Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\\Windows\\explorer.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 10.0.19041.746
Application Timestamp: ca234864
Hang Signature: a874
Hang Type: 134217728
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: a874dcbb81c64c2f212e8b48deac6aaa
Additional Hang Signature 2: 4ded
Additional Hang Signature 3: 4dedb159c4f84815d72e51a672453453
Additional Hang Signature 4: a874
Additional Hang Signature 5: a874dcbb81c64c2f212e8b48deac6aaa
Additional Hang Signature 6: 4ded
Additional Hang Signature 7: 4dedb159c4f84815d72e51a672453453

Extra information about the problem
Bucket ID: 0d875e3203746c4a6ad36dc6695c8b86 (1933009364010699654)



my system


OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-H2J6IRP
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 9 3900X 12-Core Processor, 3800 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3402, 1/13/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX X570-F GAMING
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\\Windows
System Directory C:\\Windows\\system32
Boot Device \\Device\\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name DESKTOP-H2J6IRP\\ricar
Time Zone SA Pacific Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 17.5 GB
Total Virtual Memory 36.9 GB
Available Virtual Memory 19.8 GB
Page File Space 5.00 GB
Page File C:\\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
-------------------------

the huntasman is new
note: is the second one i got cuase the first one gave me the same issue and i send it to replace and this one is giving me the same issue



they already fix this

https://mysupport.razer.com/app/answers/detail/a_id/4298/session/L2F2LzEvdGltZS8xNjE3MjQ1MzMzL2dlbi8xNjE3MjQ1MzMzL3NpZC9mVTZkeVpUNjFCTVl2ZlZUTGVXUUxyUW1ldG5NbDl1RnBadEI5SXBmcl9JbTVvR0sydVRxZndHRUFHcllXdG1qb0dOOW00TkNVRkl0ZEk3NUZ4ZVBNZjRwbiU3RTJIWEtoRW1xdXNaQ3JRSVJsOUEyckdEYU9uZXliUSUyMSUyMQ%3D%3D

this is new firmware update for this issue
What I found out is if I leave my keyboard unplugged overnight and plug it in when I use it, the keyboard works just fine. If its left in for longer then 2 days it will give me some issues with some keys not working or being unresponsive. Some people should try this and report back. For me no issues so far.
this is still happening with blackwidow v3, x570 board with 5900x.
Same here with a Blackwidow 3, x570 and 3700x
They quit helping me because I couldn't provide a video of it happening because i was not willing to reformat my pc and install using their keyboard again. Guess this issue is forever an issue with the blackwidow v3. They wouldn't take my word that the video of this poster and his huntsman had the EXACT SAME SYPTOMS down to the same damn apps messing up.
Still happen with Firmware v1.32.00 r2 for Razer Huntsman Mini
I must deconnect the keyboard to deblock explorer.exe and reconnect at each restart :(
With 2 sessions open, the windows key don't do anything for the second user.
I wait another firmware...
Stil happens with latest firmware, also my huntsman mini started to eat random letters
same thing with my blackwidow v3, still going on.
Userlevel 7
Badge +1
Hm... this issue looks like mine. Explorer.exe is hanging sometimes at system start (frozen desktop, when I click on taskbar it'll reload but unresponsive). After restart it's OK. But when I'll turn off comptuer and turn it on again it'll happen again (but not always).

I'm on AMD (B450m chipset motherboard @ Ryzen 5 3500X), and using BlackWidow V3.
Tested Windows 10 Pro 21H1 and currently I'm on older version 20H2. After installing older ver it was OK for about month, now the issue is back.

But I've found a workaround for this - it helped for me at least - disable fast boot / fast startup option in Windows: https://www.asus.com/support/FAQ/1045548/
@RichLilacbesttruck880 @Raider000101 @LucasWalker007 @Redbeardtpirate @VonSkull - can you check the workaround and post your feedback?
FiszPL
Hm... this issue looks like mine. Explorer.exe is hanging sometimes at system start (frozen desktop, when I click on taskbar it'll reload but unresponsive). After restart it's OK. But when I'll turn off comptuer and turn it on again it'll happen again (but not always).

I'm on AMD (B450m chipset motherboard @ Ryzen 5 3500X), and using BlackWidow V3.
Tested Windows 10 Pro 21H1 and currently I'm on older version 20H2. After installing older ver it was OK for about month, now the issue is back.

But I've found a workaround for this - it helped for me at least - disable fast boot / fast startup option in Windows: https://www.asus.com/support/FAQ/1045548/
@RichLilacbesttruck880 @Raider000101 @LucasWalker007 @Redbeardtpirate @VonSkull - can you check the workaround and post your feedback?


I just turned off fast startup. My main issue is that I can't duplicate the issue on every single startup. It will just be completely fine for a couple days, and then it happens again. I'll come back if the issue happens again!
Happening to me too, Huntsman Mini, Even with the firmware update from February it started happening again, Windows 10 up to date etc...

If I turn the PC off, Unplug the Huntsman Mini and plug in my Corsair K65 Mini there are zero issues, This is a repeatable problem.
Dicehunter
Happening to me too, Huntsman Mini, Even with the firmware update from February it started happening again, Windows 10 up to date etc...

If I turn the PC off, Unplug the Huntsman Mini and plug in my Corsair K65 Mini there are zero issues, This is a repeatable problem.

Same. I just installed windows with a corsair keyboard and it went fine. Installed and started u with an old Microsoft keyboard and it was fine. Did it again with a blackwidow v3 and it hangs and errors.
Redbeardtpirate
Same. I just installed windows with a corsair keyboard and it went fine. Installed and started u with an old Microsoft keyboard and it was fine. Did it again with a blackwidow v3 and it hangs and errors.


Yeah whichever team is doing Razers firmware for their keyboards needs to sort this out.
Userlevel 7
Badge +1
RichLilacbesttruck880
I just turned off fast startup. My main issue is that I can't duplicate the issue on every single startup. It will just be completely fine for a couple days, and then it happens again. I'll come back if the issue happens again!

Yes, I know, had the same - problem is not every single startup, but hope it should be fine now :)
Just let me know in week or two.
Hi, this video helped me with the issue.