Razer Kishi controller not working

I purchased my Kishi (new) right after it released, and it was perfect. Fast forward to today (I hadn't used it in a while). I saw something online about a Kishi app in the play store that is needed for updates. So, I installed it. Now, my Kishi doesn't work while playing games but only works on my s10+ dashboard menus. D-pad is dead. Thumb sticks are both dead. Home, Bumpers, Back buttons and triggers are all useless -unless I just feel like scrolling around my phones dashboard with it. I tried updating again to no avail. Unfortunately, I haven't been able to find any tips on how to factory reset the Kishi (in order to remove the update and hopefully get it working again. I hope someone can help me because right now, its a $99 paperweight.