My razer kraken x broke :( | Razer Insider

My razer kraken x broke :(

  • 17 June 2022
  • 5 replies
  • 234 views

I bought razer kraken x two months ago then the size adjustments broke i never dropped or acted roughly with it so I contacted the store i bought it from so that they replace it but they said its my fault so what should i do?
I have a 2 years warranty
( i have those photo of the broken parts its the 2 size adjustment )

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5 Replies

Userlevel 7
SCC-190315-JPO
Hi guys, what will be the way to improve the mic quality of my razer blackshark v2x ?


Check out this article first. Please submit a case to our Support Team or send me a PM should you need additional assistance.
Hi guys, what will be the way to improve the mic quality of my razer blackshark v2x ?
Userlevel 7
Michelle-RazerCortex
@Razer.Speedcr0ss Could you please help this friend? He posted in the Razer Cortex tab.


Thanks for the tag, Michelle-RazerCortex!

And yes, mktigerPL. This type of damage is in our warranty policy's exclusion. There are no guarantees if this will be, and it needs our Support Team's assessment/approval. Please send me a PM including the headset's serial number and a copy of its proof of purchase. Save the file via any online drive account, then paste it into your message. Refrain from posting sensitive/personal details on threads.
@Razer.Speedcr0ss Could you please help this friend? He posted in the Razer Cortex tab.
Userlevel 5
As standard, mechanical damage is not subject to complaint. Some stores accept any type of damage, but these are exceptions. Try to contact the RAZER support.