Razer Cortex Boost tanks frame rate | Razer Insider

Razer Cortex Boost tanks frame rate

  • 3 November 2023
  • 3 replies
  • 106 views

The most recent update to Razer Cortex has caused my frame rate in Kena Bridge of Souls to tank to single digit levels.  It does not seem to be affecting any other game that I play (for example Mechwarrior 5 still has the normal high frame rate).  But there is a very definite correlation between Cortex Boost and Kena.  When I turn off Boost the frame rate is normal, when I turn it on it takes 2 minutes just to start the game, and I estimate the frame rate to be about 1-5 fps when I normally clear 60+ easily.

I am running an i7-12700KF, 32GB RAM, Windows 11, and an NVIDIA RTX 3080 with the latest drivers (as of 10/31/23)

Boost has the following settings: Enable CPU Core, Disable CPU sleep mode, Enable game power solutions, clear clipboard, clean RAM, Windows Key, Sticky Keys, Disable Cortana, Disable background apps, disable telemetry, disable report problem.

I have a work around by disabling boost, but it is very irritating and took me 3 days to figure out that it was your product that was causing the problem.  Please have your people look into this as I do like the functionality that Cortex Boost supplies.  Thank you.


3 Replies

Hey there!

 

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am delighted to help you out. 

 

As a Razer user myself, I understand how frustrating this situation is for you. But not to worry, I will be here assisting you to resolve this issue.

 

Please follow the steps below to troubleshoot on your side:

  1. Launch Razer Cortex, go to “GAME BOOSTER” > “BOOST” > “Specials”
  2. Deselect “Enable CPU Core”, launch your game to see whether this issue persists. 
    1. If it persists, please deselect “Enable game power solutions”.
    2. If this issue persists, please provide us with your Razer Cortex logs via PM. https://mysupport.razer.com/app/answers/detail/a_id/1685

We’ll be looking forward to your reply soon. Thank you for being patient. 

 

Michelle

Thank you for the response.  Deselecting ‘Enable CPU core’ seems to have solved the problem.  I was able to start the game and load a save in the normal amount of time.

If I may make a recommendation, if technically feasible, the addition of user definable game specific profiles would be a nice feature in the future.  The main reason I say this is right now to solve a problem with one game I have to disable a functionality for all my games. (or remember to turn it off before I run Kena and turn it back on afterwards)  Theoretically with the right combinations of games you could have to disable so many features that boost is essentially useless.  Your application seems to be intelligent enough that it recognizes game and non-game applications.  It doesn’t seem like it would be that hard to allow a user to specify a particular executable attach it to a profile, and have specific features for that profile.  This could also allow you to ship ‘default’ optimized profiles for games that have known issues with one or more boost features.

Anyway my 2 cents worth.  Thank you for the assistance.

Hey there!

 

Thank you very much for sharing your suggestion with us. Our Product team and Engneering team have heard your voice. They will discuss the details in the future. 

 

Please feel free to reach out to us if you have any feedback on our product. It would be important and very valuable for us. 

 

Truly appreciate your feedback. 

 

Michelle

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