2 step authentication not sending code | Razer Insider

2 step authentication not sending code

  • 24 May 2021
  • 5 replies
  • 505 views
danielterceiro
Hi, I'm trying to purchase an item using Zsilver and it's asking me for a code sent to my phone, but I'm not receiving anything, I tried going to my account and changing to enable using my phone, but ask for the same code that never arrives on my phone, anything that I tried on my account ask for the same code.

I tried contacting the support on the chat, but they dismissed me saying that problem with gold or silver I have to send a ticket, great help no one seems to awnser, now my silver gonna expire in 6 days and I won't be able to get what I want,

Can someone here help me with that?

Thank you
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5 Replies

Sye_The-Vie
Rank
Userlevel 7
Not only me, but we had some threads regarding this issue.

Be sure you register your number by adding in your country code.

Alternative, if you are using Android smartphone, try the Google Authenticator app, I was able to link my RAZER ID to this app and works better then the text.
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
danielterceiro
How do you link the google app to the razer ID?
Sye_The-Vie
Rank
Userlevel 7
your email address
Email address that is linked to your RAZER ID
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
danielterceiro
Yeah, but for that I need to setup through my account, which ask me for the code sent to my phone, the one I never receive, probably the country code is missing
xCryptik
Rank
Userlevel 7
Badge
danielterceiro
Yeah, but for that I need to setup through my account, which ask me for the code sent to my phone, the one I never receive, probably the country code is missing

Hi @danielterceiro,
If the issue persists, you may also try using the Authenticator App method which is more reliable. It works by generating a security code on your mobile device that is not tied to any of your SIM cards or mobile numbers.

Please proceed to contact RazerID Support or Submit A Ticket via https://mysupport.razer.com/app/contact-support/ . You can either choose LiveChat if available or Submit A Support Ticket requesting to reset your 2FA and use Authenticator App for Razer ID.
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