I redeemed a $25 uber gift card using my Razer Silver points. The code given to me was invalid so I had to go through Razer Support to get the correct pin that would work with redemption. After 2 weeks of them letting me know they were still working on it, they eventually sent me a new code but now it was telling me that the code was already used!
I let razer know that they gave me a used code and they told me to ask Uber for all the personal information of the person who redeemed it and the details of the redemption, I contacted uber and they told me due to privacy reasons, they could only give me the first name of the person who redeemed it.
I went back and let Razer know and they said there was nothing else they could do. At this point it’s pretty obvious with all the hands in the same pie (my case with a different person replying each time), someone stole the code and redeemed it, knowing I wouldn’t be able to do anything to get it back and knowing Razer wouldn’t do anything either.
When I brought this up in my original ticket, it was immediately closed afterward. When I created a new ticket to find out details, they closed that one immediately without response. It wasn’t until I created my 3rd ticket after my firsts 2 were closed without conclusion or verification of closure that they finally responded and told me to go kick rocks.
