Can't redeem reward with Silver | Razer Insider

Can't redeem reward with Silver

  • 29 November 2022
  • 22 replies
  • 279 views

Hello,
as in topic. I have over 62k silver and wanted to redeem a reward with it. I pick the item I want, choose the address, shipping and payment method. I even loggin to Paypal and finish transaction. Then I get info that:

Razer silver points authorization failed while debiting points.

Then I get email from Paypal that my transaction was not finished.
Anyone got any suggestion what to do?

Thanks

22 Replies

You can always restart your computer
Userlevel 7
Also having problems with zsilver reward redeeming. When I pick a reward, confirm my 2FA auth with a phone and click confirm it gets me to razer.com/store.. no email with voucher etc. Tried it via website and phone same stuff happens. Sad part is that part of my zsilvers expires tomorrow 😨 Plz HELP! 😃
Sacius
Also having problems with zsilver reward redeeming. When I pick a reward, confirm my 2FA auth with a phone and click confirm it gets me to razer.com/store.. no email with voucher etc. Tried it via website and phone same stuff happens. Sad part is that part of my zsilvers expires tomorrow 😨 Plz HELP! :D


Yeah mine also expire tomorrow 😃

Tried restarting, also different browser, PC and mobile and nothing
Userlevel 7
Same tried 2 pcs, restart etc. nothing seems to help.. 😕
Userlevel 7
Managed to order, but now its even worse situation ... They took my money for delivery and for that stupid zsilver tax... but zsilver wasnt used, no order confirmation in email, only money is now lost.. Gonna take a fight with support tomorrow morning
Userlevel 7
It seems the problem still persist today.. nice
Sacius
It seems the problem still persist today.. nice


Yesterday i created a ticket to support lets swe what they have to say about it.
Userlevel 7
pitermac
Yesterday i created a ticket to support lets swe what they have to say about it.
Good, shout out when they responds to You!
I am having the same issue. I opened a ticket 2 days ago, but have not received an reply. Since my points expire tonight, I hope that they will respond soon. At the very least, honor the points and allow me to keep it until the issue is fixed.
Userlevel 7
Submitted ticket myself, if they wont refund our points.. that gonna suck big time from their part 😉
Userlevel 3
I also have a similar problem, my points are not taken when trying to redeem and the checkout store seems to get stuck, tried multiple times using various web browsers, money is taken but then refunded

Worse of all my points expire in a few hours :frown_:
Well just tried to purchase it again and I think it worked. I got an email with order details. Silver has been taken.

Maybe you guys should try now maybe they did something and it started to work properly now.

Good luck
I just tried it and it went through as well! I recieved an email stating it is processing my order now.

Thank you pitermac for the update!

Goodluck for everyone else.
Userlevel 3
I tried it and didn't go through :mad_:

Goodbye 4738 razer silver :frown_:
Userlevel 7
Tried it and it went through! That was a close call >_> (19k zsilvers would've gone today :slightly_sad:) Thanks pitermac for Your update, I might've missed it if not for yours response!
Userlevel 3
Tried again today and still doesn't work :mad_:

I had to open a ticket
Sacius
Tried it and it went through! That was a close call >_> (19k zsilvers would've gone today :slightly_sad:) Thanks pitermac for Your update, I might've missed it if not for yours response!


Glad to hear that. :smile_:

Neostar
Tried again today and still doesn't work :mad_:

I had to open a ticket


Hope you get your problem resolved.
Userlevel 3
I tried again and again it still doesn't work

Razer support say they need transaction id to help but there isn't one, it fails at the checkout point just before the shipping section :mad_:

UPDATE: Just tried it today and it thankfully worked :smile_:
Is it working?
Userlevel 3
awesomeSmokeammo564
Is it working?

Yes it worked but very flaky website connection
I have problem redeeming my razar gift card
Userlevel 4
same issue with my friend last year

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