Errors across all transactions for reload NOT JUST VISA/MASTERCARD | Razer Insider
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Errors across all transactions for reload NOT JUST VISA/MASTERCARD

  • July 30, 2025
  • 1 reply
  • 14 views

Hi, I’ve been trying to reload to take advantage of the promo related to DNM Classic and I’ve been receiving a lot of errors and failed transactions.

 

It seems like Razer Gold is rejecting the transaction even after my bank has confirmed that there are no issues from their end.

 

Based on my investigation, it happens like this:

  1. I attempt to reload
  2. Successfully confirms bank credit card OTP
  3. Success is received from bank via SMS
  4. Razer loads the page ‘Failed’
  5. Verified with the bank that there were no problems
  6. I saw in other posts that it is Razer’s own anti-fraud system that’s flagging my account

Why am I being tagged like this? I’m literally GIVING YOU MY MONEY!? What the hell is happening (Plus your bot is so useless - it’s clearly for cost cutting measures on support)

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • July 30, 2025

Hi FrostCoreX77,

I'm here to assist you. Could you please PM me your case ID number? This will allow me to notify the team assigned to your ticket. Thank you!

*Thread locked to curb the conversation to PMs.