Even though I entered the code from the authentication app, why is it always wrong? Then I reset my cellphone and then tried to make a transaction on Razer, but it went wrong and then entered this strange code. Does anyone know what to do? | Razer Insider
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Even though I entered the code from the authentication app, why is it always wrong? Then I reset my cellphone and then tried to make a transaction on Razer, but it went wrong and then entered this strange code. Does anyone know what to do?

  • October 9, 2025
  • 1 reply
  • 12 views
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Even though I entered the code from the authentication app, why is it always wrong? Then I reset my cellphone and then tried to make a transaction on Razer, but it went wrong and then entered this strange code. Does anyone know what to do?

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1 Reply

Razer.ScarletRouge

Hi there, ​@shon97 

 

Thank you for sharing your concern here. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

 

*Thread locked to curb the conversation to PMs.

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