Hello, I cannot enable 2FA on my Razer ID account. The QR code does not generate and the setup key is always empty on all devices and networks. Please fix this issue or reset the 2FA setup on my account. Thank you.

Hi bizFawnup766,

I understand you’re having trouble enabling 2FA on your Razer ID. Let's try a few things to resolve this issue:

1. Try Clearing Cache and Cookies. Sometimes clearing your browser's cache and cookies can resolve display issues with QR codes. Please try this and attempt the 2FA setup again.

2. If clearing the cache doesn't work, try using a different web browser to see if the QR code and setup key appear.

3. Kindly check network settings and Ensure there are no network restrictions or firewalls that might be blocking the generation of the QR code.

4. Try to disable browser extensions. Temporarily disable any browser extensions that might interfere with the page's functionality.

If these steps don't resolve the issue, send me a PM with the information below so i can assist your future.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Phone number:
Country:

All the best!

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