Hours not counting | Razer Insider
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Hello. Yesterday i played CS:GO and Ghost Recon Breakpoint for a few hours but Razer Cortex dont count my hours. I was the only one in my squad who dont make any second. Regards
Did you start them from Steam or from Cortex? If you didn't open them using Cortex, hours aren't counted (I learnt that the hard way playing Apex)
DW_RAZER
Did you start them from Steam or from Cortex? If you didn't open them using Cortex, hours aren't counted (I learnt that the hard way playing Apex)


Yes i did. I think i´ve tried everything but isn´t counting.
Shrimp007
Yes i did. I think i´ve tried everything but isn´t counting.


Hey there! Thank you for reporting your issue to us. We are sorry about the issue you encountered. Could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a guide on how to collect and upload your Cortex logs. Please check it if you need my assistance. Thank you for your cooperation. Michelle
Hello. Yesterday, Razer Cortex started counting the hours and i got 4 hours. Today it is not counting again.
Shrimp007
Hello. Yesterday, Razer Cortex started counting the hours and i got 4 hours. Today it is not counting again.


Hello there! We would like you to know that we are still working on your current case. We will update you as soon we already receive feedback on your case from the appropriate department. Rest assured that we are doing our best to resolve the issue. Thank you for your patience.



Michelle
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