how do I make a warranty claim? | Razer Insider
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Question

how do I make a warranty claim?

  • July 7, 2025
  • 1 reply
  • 50 views
S

So I ordered my Razer Kaira Pro for Xbox series X in the November of last year from Amazon. Haven’t even had it a year and the headphone speakers have gone totally bust. I’ve tried absolutely everything to resolve this but to no avail. I’ve been in circles on the Razer website but I haven’t had any luck. I’m pretty poor so I can’t just buy a replacement at the drop of a hat so I’m looking to claim my warranty which in the manual for the headset itself says is 2 years long. Please somebody help me out, playing games is my escape and it’s not half as fun without a headset 

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1 Reply

Razer.sushi.boi
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Hello there, ​@Simmoman2002!

 

It seems like we’re definitely dealing with a hardware fault right here. Please send me a message via PM along with your headset’s serial number so I can validate it in our system and check the warranty status.

 

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