I can't use my Razer wallet right now | Razer Insider
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Question

I can't use my Razer wallet right now

  • April 2, 2025
  • 1 reply
  • 10 views

2093662084

Help! Help! I am in mainland China and have not been able to receive SMS messages for recharge transactions since yesterday. I tried to find the backup code, but it has long been lost. Now I cannot use my account to recharge the game. To get the backup code again, I must receive SMS, but I can no longer receive SMS verification codes. Is there any way to reset my account? Thank you

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1 Reply

Razer.Ten
  • Razer Support
  • 195 replies
  • April 2, 2025

Hey ​@2093662084,

Please submit a ticket by going to this link so our Razer Gold Team can assist with your account. Just send me a PM with your ticket number so I can call their attention to your case.

 

 

*Thread locked to curb conversation to PM.


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