I changed my phone number and forgot that my account was linked to the old one. | Razer Insider
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I changed my phone number and forgot that my account was linked to the old one.

  • May 24, 2026
  • 1 reply
  • 12 views
technoPruneJADE200

Hello, I need your help. I changed my phone number and forgot that my account was linked to the old one. Yesterday I recharged 30 dollars, but now I can no longer use the account because I no longer have access to the phone number connected to it.

My transaction number is: 012KCJ2P5JXL481CEE5E

I would also like to update my phone number on the account.

Thank you for your attention.

    This topic has been closed for replies.

    1 Reply

    Razer.ScarletRouge

    Hi there, ​@technoPruneJADE200 

     

    Thank you for sharing your concern here. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit

    If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

    Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

     

    *Thread locked to curb the conversation to PM.

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