My phone otp can't receive codes. I cannot use my razer gold. I really need to make the purchase before the mobile legends event ends. Please help
I did not receive my SMS OTP My SMS OTP arrived late and has expired.
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Question
I did not receive my SMS OTP My SMS OTP
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- Razer Support
Hi Yuhaoyang630, Please follow the steps provided below and try again after 15 minutes:
1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.
2. Restart your phone or computer.
3. Sign out and Sign in to your Razer Gold Account.
4. Clear browsing history, including cache files and cookies.
5. Try purchasing using a private browser in the Private or Incognito model.
If the steps didn't work please submit a ticket or chat with Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out. Just PM me with your ticket number if you don’t get an update within 24 hours. All the best!
*Thread locked to curb conversation to PM."
- Razer Support
same
Hi pyzy011,
I replied to yoour message and I have verified that our Razer Gold Support Team was able to reset your account OTP. Feel free to ping me if you need further help. Take care for now!
*Thread locked to curb conversation to PM.
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