I have two Nintendo Hong Kong dollar orders that have been processed. The payment has been deducted, but I have not received the redemption codes | Razer Insider
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I have two Nintendo Hong Kong dollar orders that have been processed. The payment has been deducted, but I have not received the redemption codes

  • March 14, 2026
  • 3 replies
  • 21 views
M

Dear Customer Service,

I have two Nintendo orders paid in HKD, which have been processed and the payment has been deducted from my account. However, I have not received the corresponding redemption codes yet.

Please kindly check my orders and assist in sending the redemption codes to me as soon as possible.

Thank you for your help.

(Removed)

Best answer by Razer.Aero

Hi mlnwudi,

For Razer Gold transaction issue. I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information so they can verify your account. You can PM me with your Ticket number so I can help you notify the team. Thanks!

*Thread locked to curb the conversation to PMs.

This topic has been closed for replies.

3 Replies

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • Answer
  • March 14, 2026

Hi mlnwudi,

For Razer Gold transaction issue. I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information so they can verify your account. You can PM me with your Ticket number so I can help you notify the team. Thanks!

*Thread locked to curb the conversation to PMs.

M
  • mlnwudi
  • Author
  • Insider Mini
  • March 14, 2026

Dear Customer Service,

These are my order numbers for the purchase.( Removed order number)

I have two Nintendo orders paid in HKD, which have been processed and the payment has been deducted from my account. However, I have not received the corresponding redemption codes yet.

Please kindly check my orders and assist in sending the redemption codes to me as soon as possible.

Thank you for your help.

The post I just made was deleted, and I can’t find the reply.

 

 

 

 

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • March 14, 2026

Hey ​@mlnwudi,

If you’re unable to see the reply to your post, please submit a ticket by going to this link so our Razer Gold Team can assist with your transaction. After doing so, just send me a PM with your ticket number so I can call their attention to your case.


*Thread locked to curb conversation to PM.
 

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