I lost my OTP device, I can’t use my Razer Gold because of the 2FA | Razer Insider
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Question

I lost my OTP device, I can’t use my Razer Gold because of the 2FA

  • May 24, 2026
  • 1 reply
  • 22 views
S

I've lost my phone. I'd like to reset or disable the two-factor authentication linked to my old phone, or, if possible, link a new phone. 

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1 Reply

Razer.sushi.boi
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Hello there, ​@scs-raw!

 

I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.

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