I've found a mistake on the transactions redemption notes. | Razer Insider

I've found a mistake on the transactions redemption notes.


Userlevel 7
I participated "Redeem & Win Feb 2022" and "Redeem & Win Apr 2022". And I saw some thread about non-winners awards.

I think someone should be confused. Because in the transactions of "Redeem & Win", the redemption notes got a mistake.



This is my transaction
You should correct those yellow-marked words. (within 15 days > within 15 working days)

P.S. Sorry for the bad marking. I draw that with capture tools 😞

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9 Replies

samuel2050
I participated "Redeem & Win Feb 2022" and "Redeem & Win Apr 2022". And I saw some thread about non-winners awards.

I think someone should be confused. Because in the transactions of "Redeem & Win", the redemption notes got a mistake.



This is my transaction
You should correct those yellow-marked words. (within 15 days > within 15 working days)

P.S. Sorry for the bad marking. I draw that with capture tools :slightly_sad:

Maybe its 15 days.... Redeem and win feb was 15 working days because they had to give gold coin to non winners...
But this package don't have it... So 15 days
Userlevel 7
samuel2050
I participated "Redeem & Win Feb 2022" and "Redeem & Win Apr 2022". And I saw some thread about non-winners awards.

I think someone should be confused. Because in the transactions of "Redeem & Win", the redemption notes got a mistake.



This is my transaction
You should correct those yellow-marked words. (within 15 days > within 15 working days)

P.S. Sorry for the bad marking. I draw that with capture tools :slightly_sad:

Hi @samuel2050,
The threads you saw is regarding non-winners awards but the notes is for the winners. It seems to be much confusion lately based on those threads.

I might need to suggest them to remove the event completely based on those threads since it sometimes caused
Userlevel 7
xCryptik
Hi @samuel2050,
The threads you saw is regarding non-winners awards but the notes is for the winners. It seems to be much confusion lately based on those threads.

I might need to suggest them to remove the event completely based on those threads since it sometimes caused

I saw notes for non-winners in Redeem & Win Feb 2022, and it's same. I'll post image later.
Userlevel 7
Sorry for my mistakes, but I've got something REALLY IMPORTANT.

Below description was written in here > Razer Silver Promotions (search Redeem & Win Feb 2022)

  • The (5) winners for Redeem & Win Feb 2022 will be drawn, announced, and notified via email after Mar 31, 2022, within 15 days.  


  • Non-winners will be emailed 1 participation voucher after Mar 31, 2022, within 15 working days: a US$1 Bonus Razer Gold voucher (once per user only, regardless no. of participation/redemption per user).

So, image from my previous post was correct, but this one is not.
Userlevel 7
jdurht8
Maybe its 15 days.... Redeem and win feb was 15 working days because they had to give gold coin to non winners...
But this package don't have it... So 15 days

Well, that's right. But please check another image I post on reply.
Userlevel 7
samuel2050
Well, that's right. But please check another image I post on reply.

Hi @samuel2050,
Please proceed to file a official action, suit or case arising out of, or in connection with, this Sweepstakes or these Sweepstakes Terms and Conditions or the Sweepstakes Official Rules must be brought in either the federal or state courts located in California.

More details can refer to https://www.razer.com/terms-conditions/sweepstakes
Userlevel 7
xCryptik
Hi @samuel2050,
Please proceed to file a official action, suit or case arising out of, or in connection with, this Sweepstakes or these Sweepstakes Terms and Conditions or the Sweepstakes Official Rules must be brought in either the federal or state courts located in California.

More details can refer to https://www.razer.com/terms-conditions/sweepstakes


Well, I'm not complaining to the Sweepstakes Official Rules.

I'm just saying mistyped things should be corrected.
Either "Terms and Conditions" or Redemption notes for non-winners in Transactions got mistyped.

It might confuse some people, right?
Userlevel 7
samuel2050
Well, I'm not complaining to the Sweepstakes Official Rules.

I'm just saying mistyped things should be corrected.
Either "Terms and Conditions" or Redemption notes for non-winners in Transactions got mistyped.

It might confuse some people, right?

Hi @samuel2050,
Please contact Razer Gold Customer Support with the screenshot of the incorrect terms message.
Userlevel 7
xCryptik
Hi @samuel2050,
Please contact Razer Gold Customer Support with the screenshot of the incorrect terms message.

Thank you for helping me.