First of all, they are very slow to reply. Secondly, they keep asking you to provide all kinds of proof and screenshots.
I'm not sure why the customer service cannot check the information based on the transaction number. Why do they ask customer service to provide everything?
Has anyone received the corresponding discount? Or is this simply a false advertising? All in all, I am very disappointed with Razer. Although it is not a very large amount, but dealing with their customer service is a complete waste of time.