Hello,
Please contact Razer Gold Support via http://gold.razer.com/ticket-inbox/submit

Hello there, ​@headIvoryplace644!

For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

*Thread locked to curb conversation to PM.