missing code digits

I accidentally scratch out three digit number of the pin

Finally last week got answer about the missing two digits of the code on both cards. After 3 weeks of trying to get the missing numbers I get an email saying that my two cards with missing code numbers have been redeemed. Obviously they weren't redeemed by me because I didn't have the full codes so again I made a phone call and here's what I was told I have to do. Go to local police department and file a police report then get a copy of it and send to razer and once police department contacts razer then razer will begin immediately an investigation. Now why after 3 weeks of emails back and forth do I need to file a police report when razer was well aware of my code problem? If they had reacted promptly I wouldn't had to this because the cards were redeemed 9 days after I bought the cards and 8 days after I contacted razer about the problem. Anyway police asked me why razer said file a report when the store I bought them from (Wal-Mart) is responsible but they told me they weren't. The officer told me to go to purchase store call them and ask for an officer to meet me at store and then the officer will inform Wal-Mart they are responsible and then we go from there. In 4 days it will be exactly a month I've been dealing with this and still $370 of my money is gone and that's not counting the $370 I to get to replace what was taken. First time buying a razer card and depending how quickly and how they resolve this to get my money back it may been the last time I buy razer card. There should be some law that positively holds someone accountable if someone else is able to redeem your card or there is a problem with the card because the makers of these cards should be able to fix it so nobody can redeem it however they do it and I definitely wouldn't mind showing my ID to purchase the card or to redeem it either as long as I am able to use what I've paid for. Everybody should go back to accepting debit and credit cards and do away with what we call scammer cards here. They need to find a way to track these gift cards or outlaw them.