Missing TapJoy Reward | Razer Insider

Missing TapJoy Reward

  • 5 October 2021
  • 6 replies
  • 75 views
S
Hello, I didn't know quite where to go as my support request was denied on the Cortex app.

So I recently completed the task Reach Level 20 on Family Island, which took me ages to do. A day passes, and still no reward. So I open a support request, who then told me they cannot offer me my reward as the "app install was not attributed to Tapjoy", and closed the case. I don't understand how this is possible as I followed the link the took me to when I clicked on Earn, which took me to the Play Store which is how I installed the game. Does anyone know where I can go to try to get my points?


Thanks in advance.
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6 Replies

Razer.Caziel
Userlevel 7
@Michelle-RazerCortex This appears to be Cortex-related. Can you help OP with the reward issue?
S
UPDATE: So I contacted Razer support. My case is being escalated to the relevant department. I'll see what happens after that.
FiszPL
Rank
Userlevel 7
Badge +1
I'd contact scamjoy directly.
Sometimes they'll refuse to reward, but don't give up - if you have proof for completing the task, send them directly.
S
FiszPL
I'd contact scamjoy directly.
Sometimes they'll refuse to reward, but don't give up - if you have proof for completing the task, send them directly.

Do you know how I can contact them? Their website doesn't seem to have any direct contact links.
Thanks.
FiszPL
Rank
Userlevel 7
Badge +1
SO_422
Do you know how I can contact them? Their website doesn't seem to have any direct contact links.
Thanks.

Directly via cortex - offerwall - go to reward detail and you can submit a case (contact support) or via twitter https://twitter.com/tapjoycs
A
Razer.Caziel
@Michelle-RazerCortexPC This appears to be Cortex-related. Can you help OP with the reward issue?


Thank you for tagging me. It seemed to be a Cortex mobile issue. I am afraid I cannot help him out.

@SO_422 As you have reported your issue to Cortex mobile, the mobile team will investigate it and respond if there are any updates. Thank you for your patience.

Michelle
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