My SMS verification service cannot be used when making a payment. | Razer Insider
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Question

My SMS verification service cannot be used when making a payment.

  • April 8, 2025
  • 1 reply
  • 30 views
L

I tried to make a payment using Razer Wallet on April 4th, but I couldn't receive the SMS verification code. I have submitted an email ticket before, but I still haven't received a reply. Now I need to quickly obtain a payment method or a way to cancel the SMS verification service.When I try to cancel the settings or use the authenticator for setting, I still need the SMS verification code. So, in fact, my account is in a locked state. Thank you.

L
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1 Reply

Razer.sushi.boi

Hi there, ​@lawson139!

 

For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.

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