My razer gold wallet has been disabled and is asking for information that I don’t have, as well as sending a selfie with documents using an unsecure method. All my questions are ignored or I receive a template answer. Employees in the chat do not want to communicate and close tickets themselves.
No explanation. Just stealing my $300
Hi there,
Thank you for sharing your concern here. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit
If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.
Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!
*Thread locked to curb the conversation to PM.
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