Was earning hours the whole entire week suddenly cortex didnt detect the game I’m running no hour earning and show error! Doesnt matter I keep restart and reopen the game again still can’t earn any hour! WTH! Fix your bug!
No hour earning this morning!
Userlevel 3
Userlevel 7
+1
Also had this issue twice this season. Play to earn successfully counted the hours, but not Squad rewards (and the game was fully supported by squad rewards).
A
Hey
Thank you for sharing your issue with us here. I’m Michelle from the Razer Cortex technical support team. I am happy to help you out with this issue.
We sincerely apologize for the inconvenience this issue has caused you. Could you provide us with your Razer Cortex logs via pm?
Before our investigation, please try to troublesshoot on your side with the methods on this page:
https://deals.razer.com/squad-rewards/faq#trouble-shooting
We truly appreciate your patience.
Michelle
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