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OTP problem

  • January 5, 2023
  • 11 replies
  • 264 views
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I am trying to purchase a welkin moon, yet it has been 2 days that there is a problem with OTP code. It gives me the below error. I cannot use my backup codes either because again I need to verify myself by OTP to be able to open Settings>Security>2-step verification. Does anyone have any idea how to solve this issue? I tried different devices and my mobile data too.
1 Attachments
Diamondnetworkgreat446
C

11 Replies

L
  • lin076087
  • January 6, 2023
Hi I am also waiting for a fix, today my phone can't receive otp anyway and I can't use my backup code
M
lin076087
Hi I am also waiting for a fix, today my phone can't receive otp anyway and I can't use my backup code
At least, we know we’re not alone. I don’t understand why Razer support isn’t replying any tickets, not even Twitter DMs. I don’t get the logic behind putting backup codes behind a OTP lock since I’d use the backup code when OTP isnt working anyways..
Diamondnetworkgreat446

same situation with me I cannot get the code I try a lot

K
  • Koesnady
  • Insider Mini
  • August 3, 2024

I have same problem i cant get otp code because unexpected error please reload the page and try again also cant get otp personal  profile....please help

R
  • ronysan7aya
  • Insider Mini
  • August 4, 2024

Me too, i cant get code 2nd authetication

AnnagTheRazer

same with me

slaynetroyard

Same, I’ve been trying since last night. I just wanna renew my welkin.

drtsax378
  • drtsax378
  • Insider Mini
  • August 20, 2024

เหมือนกับฉัน ทำอย่างไรดี?

swriri
  • swriri
  • Insider Mini
  • September 2, 2024

any update? currently experiencing the same issue. i tried everything but it didn’t do anything 

thinkEcruONYX296

อย่างน้อย เราก็รู้ว่าเราไม่ได้อยู่คนเดียว ฉันไม่เข้าใจว่าทำไมฝ่ายสนับสนุนของ Razer ถึงไม่ตอบกลับตั๋วใดๆ แม้แต่ข้อความส่วนตัวใน Twitter ฉันไม่เข้าใจเหตุผลที่ต้องใส่รหัสสำรองไว้หลังการล็อก OTP เนื่องจากฉันจะใช้รหัสสำรองเมื่อ OTP ไม่ทำงานอยู่แล้ว

bizsecretRoyalBlue466

How long i cannot check-out product because of otp verification failed many times

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