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Hello! I wanted to buy credits for the game "archeage unchained" through "pay.gold.razer."

The money was debited from the credit card and gave an error(Your payment request could not be processed at this time. Please try again.), but the "archeage unchained" credits I didn't get.

This order is not in the order history

Tell me how to get my money back?

I'm sorry, I don't speak English well (translate.google)



links: https://pay.gold.razer.com, https://archeageunchained.com/
Have you submit issue to RAZER zSilver and zGold by clicking the following link



https://gold.razer.com/ticket-inbox/submit



Click the following link to chat with the RAZER zSilver and zGold support member



https://gold.razer.com/help?_ga=2.75264282.989965104.1634974586-406342460.1634974586
Sharuz503
Hello! I wanted to buy credits for the game "archeage unchained" through "pay.gold.razer."

The money was debited from the credit card and gave an error(Your payment request could not be processed at this time. Please try again.), but the "archeage unchained" credits I didn't get.

This order is not in the order history

Tell me how to get my money back?

I'm sorry, I don't speak English well (translate.google)



links: https://pay.gold.razer.com, https://archeageunchained.com/


Hi @Sharuz503,

If there is a deduction on your credit or debit card, your card issuing bank will typically release the funds within a few working days. It is common practice for banks to temporarily hold funds from your card during a transaction but please be assured that Razer will not collect the funds if your reload fails.



If your funds are still on hold one week after the failed reload attempt, please contact your bank directly for assistance.
I went to the bank, the operation is being processed.

The bank is considering the possibility of a return money.(until November 5, 2021)

Thanks to all.
Thanks for the suggestions
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