Payment Failed but Razer Gold Deducted? | Razer Insider
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Question

Payment Failed but Razer Gold Deducted?

  • March 15, 2026
  • 2 replies
  • 32 views
H

Hi,

I bought Nintendo HKD100 prepaid card, it shows Payment Incomplete, but my Razer Gold was deducted multiple times.

Why? How to get refund？

Thanks.

This topic has been closed for replies.

2 Replies

Razer.sushi.boi
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Hello there, ​@hitVividCeriseIVORY231!

 

I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • March 17, 2026

Hey ​@hitVividCeriseIVORY231,

I responded to your PM, please check your inbox.

 

 

 *Thread locked to curb conversation to PM.

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