Hi
I’m in the UK and I wanted to purchase Razer Gold to get the Genshin promo wings but my transactions just keep getting stuck in pending. Tried both Paypal and debit card but same thing happens
Sent support ticket but got no responce after my first reply.
Began to wonder if its actually possible to make purchases of Razer Gold from here or not. Has anyone from the Uk been able to make a purchase?
Hi yes, I did so yesterday.
Make sure you have confirmed your valid phone number in your profile. Make sure you are using a card that they accept (not Amex). I tried to use Amex and it got stuck on pending, but the charge actually wasn’t made which I discovered by checking my card statement so I used a VISA debit card instead and it went through.
I hope you can get the wings. They delivered the code to my email today so less than 24 hours in between so I used it and the wings are in my account.
Hello guys!
For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.
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