Problem is I need the ticket number from Razer Gold. | Razer Insider
Skip to main content
Question

Problem is I need the ticket number from Razer Gold.

  • September 30, 2026
  • 1 reply
  • 15 views

I purchased a DEFECTIVE $50 RAZER GOLD GIFT CARD. Their Incident Number  from CVS is S-15701810. Purchase  was made on August 25, 2026 at CVS PHARMACY in Metairie, LA 70005. 
I have tried many, many times to contact the Customer Service Department with no response or resolution at the Razer Gold Representative. 
I have a receipt, card number and picture of the card. 
I can produce everything for the transaction. Please let me know how to send proof of purchase. 

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer Support
  • September 30, 2026

Hey ​@greatCinnabarpulse664,

For all Razer Gold concerns, please submit a ticket by going to this link so our Razer Gold Team can assist with your card. After doing so, just send me a PM with your ticket number so I can call their attention to your case to make sure they respond.


*Thread locked to curb conversation to PM.