andweaazz
During the Valentine's promo season, I clicked an offer (Goli Gummies) that rewards you 5k+ zSilver when you purchase the product. I have not yet purchased the product up to this day. If ever, that I will be placing an order today, will I still be able to get the 5k+ zSilver reward even though I did not purchased it during the promo season? Or do have I to click the (new) offer today of the Goli Gummies (which only rewards you 2k+ zSilver)? Will I only be getting the 2k zSilver?



Thank you to whoever will be answering this question.

Hi @andweaazz,

Step 1: Open the app where you first engaged with the offer. Be sure to use the same device.

Step 2: Go back to the in-app store where you saw the offerwall (typically called “Free Offers”, “Earn Coins” or something similar)

Step 3: Click the three menu lines in the top left corner (sometimes called the “hamburger menu”)







Step 4:Tap on “Reward Status”, then on “Opened”









Step 5: Click on the offer you are missing rewards for and click the ‘Request Support’ button. Please note that you may need to wait up to 24 hours to submit a ticket.





Step 6: For users submitting a ticket for an offer with multiple tasks/levels, select the task or level you are missing rewards for.





Step 7: Fill out the required information in the ticket submission form. Proof of offer completion includes a screenshot of what your device shows upon reaching the required level in the game, or your receipt for purchasing an advertised product. For more information, please visit our FAQ.





Step 8: Once you submit your ticket, our support team will follow up via e-mail.

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Thank you for this but I meant the offer is still like on pending since I have not yet purchased the Goli Gummies. What I want to know is that if I will be buying the gummies today, will I still be able to get the reward I opened last Valentine's season (its like 3x the normal offer)?



I'm sorry if its kind of confusing

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andweaazz
Thank you for this but I meant the offer is still like on pending since I have not yet purchased the Goli Gummies. What I want to know is that if I will be buying the gummies today, will I still be able to get the reward I opened last Valentine's season (its like 3x the normal offer)?



I'm sorry if its kind of confusing

Hi @andweaazz,

If you submit the proof that you completed the necessary steps, usually their Support will rewards you based on the Rewards Details.

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Oh I see, thank you very much for your help!

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