Razer Gold Coins may payment is sucessfult but no reload my account. I paid via Grab I have the confirmation

I have already contacted one of your agents. But no one got back from me. I already but my Razer Gold Coins is still pending. I don’t know what else to do. I missed the event already due to this reasons. This is UNACCEPTABLE. I don’t recommend people buying Razer Gold Coins to this it will WASTE YOUR MONEY, you will only experience FRUSTRATION TO THIS. Their SERVICE IS REALLY POOR. I would give it 1 star. If only I knew how bad the service was I would never pay here in the first place as I thought Razer transactions are a good benefit but it turns out that it’s not great as you think it is. It was great at first but when you pay directly, they will try to action is a long time and it takes FOREVER. I regret buying Razer Gold Coins in here. The WORST EXPERIENCE I HAVE EVER ENCOUNTERED!!!