Dear Razer Gold Support Team,
My name is Chen Jiahong and I would like to report a fraud case regarding my Razer Gold PIN.
On 16 August 2025, around 11:15 AM, I purchased a Razer Gold PIN worth RM300 at:
7-Eleven No. 210, GF, Jalan Tun H S Lee, City Centre, 50000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
The serial number of the PIN is: .
Shortly after purchase, a scammer tricked me into sending the receipt and PIN details. He immediately redeemed the PIN without my consent and then attempted to extort me for RM5,000. I have attached:
- The purchase receipt
- Screenshots of the scammer’s chat and threats
My account details: (REMOVED FROM PUBLIC POST)
- Razer ID email:
- Razer Account Name:
- Phone Number:
I kindly request:
- Please help investigate this case and trace the account where the PIN was redeemed.
- If evidence clearly shows unauthorized use and fraud, I humbly ask whether Razer could issue me a replacement PIN, since I am the legitimate purchaser.
Thank you very much for your assistance. I look forward to your reply.
Best regards,
(Removed full name)
