Razer Gold Pins Transaction Pending

2 Days ago I ordered Razer Gold Pins and I still haven't received any, I also can't reserve the Transaction and it won't go through due to no Reason. The Problem is that there is an event and this will go away soon. I tried to speak to the Support but that's pretty useless. I find this very ridiculous that the money doesn't go through even that that is an simple transaction.